首页
登录
职称英语
[originaltext]W: Mr. Hiller, is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller, is the number of complaints increasing or decreasi
游客
2024-02-02
15
管理
问题
W: Mr. Hiller, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer: the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Hiller.
M: My pleasure.
12 Why did the number of complaints decrease last year according to the man?
13 What do customers complain about most often?
14 What does the man say about complaints about travel agency?
15 How long does it take the man to complete an investigation of a complaint?
选项
A、Two weeks.
B、Less than two weeks.
C、Two to three weeks.
D、More than three weeks.
答案
C
解析
女士问要完成一项投诉调查需要多长时间,男士回答说需要两到三周,故选C。
转载请注明原文地址:https://tihaiku.com/zcyy/3416163.html
相关试题推荐
Doyouevercalllongdistancefromapayphone?Youdialthenumber,an
Doyouevercalllongdistancefromapayphone?Youdialthenumber,an
Doyouevercalllongdistancefromapayphone?Youdialthenumber,an
[originaltext]M:Didyoureallygiveawayallyourfurniturewhenyoumovedint
[originaltext]M:Didyoureallygiveawayallyourfurniturewhenyoumovedint
[originaltext]M:Didyoureallygiveawayallyourfurniturewhenyoumovedint
[originaltext]M:Didyoureallygiveawayallyourfurniturewhenyoumovedint
[originaltext]M:IjustreceivedanE-mailfromoneofmyformerclassmates.I
[originaltext]M:IjustreceivedanE-mailfromoneofmyformerclassmates.I
[originaltext]M:IjustreceivedanE-mailfromoneofmyformerclassmates.I
随机试题
AlthoughAprildidnotbringusthe【S1】______weallhopedfor,andalthough
____wasfamousforthetechniqueof"stream-of-consciousness"innovelwriting.
(1)Youdonotneedtoplayinabandtobepartoftheburgeoning"gigecono
慢性充血性心力衰竭的运动方式不包括A.医疗步行 B.气功 C.慢跑 D.踏
根据国际粮农组织和世界卫生组织(FAO/WHO)的建议,中国居民膳食中蛋白质的参
国家工商总局公布的数据显示,2009年第一季度,全国工商行政管理机关共查处各类违
A.B所受摩擦力始终不可能为零,摩擦力方向时而沿斜面向上时而沿斜面向下 B.B
关于估价委托书的说法,正确的有()。A.估价机构接受估价委托时应要求委托人
在单一客户限额管理中,客户所有者权益为2亿元,杠杆系数为0.8,则该客户最高债务
在一种分析性研究中,计算了RR值,可说明暴露因素与发病的关联程度,该指标为A.累
最新回复
(
0
)