首页
登录
职称英语
[originaltext] The way to complain is to act business-like and important. If
[originaltext] The way to complain is to act business-like and important. If
游客
2024-02-01
29
管理
问题
The way to complain is to act business-like and important. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite ! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say " do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint doesn’t require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. Be business-like and stick to the point. Don’t spend a paragraph on how your uncle John tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?
选项
A、Demand a prompt response.
B、Provide all the details.
C、Send it by express mail.
D、Stick to the point.
答案
D
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3412187.html
相关试题推荐
[originaltext]"Gototheplaygroundandhavefun",parentswilloftensayt
[originaltext]"Gototheplaygroundandhavefun",parentswilloftensayt
[originaltext]Doyourememberatimewhenpeoplewerealittlenicerandge
[originaltext]Doyourememberatimewhenpeoplewerealittlenicerandge
[originaltext]Overtheyears,newtechnologieshavechangedfarming.Change
[originaltext]Televisionnowplayssuchanimportantpartinsomanypeople
[originaltext]M:Hi.Ihaveareservationfortonight.MynameisCharlesNelso
[originaltext]M:Hi.Ihaveareservationfortonight.MynameisCharlesNelso
[originaltext]M:Hi.Ihaveareservationfortonight.MynameisCharlesNelso
[originaltext]M:Hi,Diana.I’msurprisedtoseeyouonthecitybus.Yourcar
随机试题
【B1】[br]【B19】A、ThusB、WhileC、YetD、StillC此段中空格前的文字一直在讲述电视的好的一面,后面说的是危险的一面,句际
WhenMomandDadGrowOldA)Theprospectoftalkingtoincre
Theoriesarelikeapples;therearegoodonesandtherearebadones.Agood
砌砖工程当采用铺浆法砌筑时,铺浆长度不得超过()施工期间气温超过30℃时,铺浆
C提示框中三个图形都是一笔画成,问题框中前两个图形也可以一笔画成,依此规律,故选C。
治疗目赤翳障,皮肤湿疮,应选用的药物是()A.滑石 B.乌梅 C.雄黄
下列除哪项外,均是至宝丹的功用A.清热 B.开窍 C.通便 D.化
人在每一瞬间,将心理活动选择了某些对象而忽略了另一些对象。这一特点指的是注意的(
按照我国现行税收管理权限和税收使用权限划分,中央和地方共享税税种包括()A.增
喷锚暗挖隧道工程开工前,应核对地质资料,调查沿线()等,并制定保护措施。A、地
最新回复
(
0
)