首页
登录
职称英语
[originaltext] The way to complain is to act business-like and important. If
[originaltext] The way to complain is to act business-like and important. If
游客
2024-02-01
17
管理
问题
The way to complain is to act business-like and important. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite ! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say " do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint doesn’t require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. Be business-like and stick to the point. Don’t spend a paragraph on how your uncle John tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?
选项
A、State your problem to the head waiter.
B、Demand a discount on the dishes ordered.
C、Ask to see the manager politely but firmly.
D、Ask the name of the person waiting on you.
答案
C
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3412185.html
相关试题推荐
[originaltext](22)Californiaisinthemidstoftheworstdroughtonrecor
[originaltext](22)Californiaisinthemidstoftheworstdroughtonrecor
[originaltext]Thisletterishandwritten,anditisbyasurvivoroftheTi
[originaltext]M:Hello,Ihaveareservationfortonight.W:Yourname,please.
[originaltext]M:Hello,Ihaveareservationfortonight.W:Yourname,please.
[originaltext]M:Hello,Ihaveareservationfortonight.W:Yourname,please.
[originaltext]M:Hello,Ihaveareservationfortonight.W:Yourname,please.
[originaltext]W:AreyouallreadyforChristmas?M:Areyoukidding?(8)Ihaven
[originaltext]W:AreyouallreadyforChristmas?M:Areyoukidding?(8)Ihaven
[originaltext]Anyideawhattheworld’sbestknownEnglishlanguageis?Bef
随机试题
SpeakerA:SofarasIcansee,itisthefaultonthethirdparty.SpeakerB:_
Somedisputesamongthesecountriesare______byhistory.A、leftoverB、turnedove
Don’tworry.You’llsoon______yourshyness.A、getoffB、getacrossC、getdownD、g
[A4]某电磁波测距仪的标称精度为±(3+3ppm)mm,用该仪器测得500m
不是直肠癌的早期症状是( )。A.排便习惯改变 B.下腹坠胀 C.大便变细
根据记忆信息储存时间的长短,记忆分为长时记忆、__________、瞬时记忆。
知道“三角形的内角和等于180度”,属于( )。A.策略性知识 B.陈述性知
社会工作者小王在与督导者老李会谈时,表示自己在为辍学青少年提供个案辅导过程中看不
一位年迈的老人带着孙子,在北京西客站前,眺望着这充满民族风格的宏伟建筑群,嘴里
2017年1月1日,甲乙登记结婚。1月6日,甲在去德国考察中,突遇恐怖袭击,不幸
最新回复
(
0
)