首页
登录
职称英语
[originaltext]W: Mr. Hiller, is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller, is the number of complaints increasing or decreasi
游客
2024-01-31
26
管理
问题
W: Mr. Hiller, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: [12]I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: [13]Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: [14]About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer, the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: [15] About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Hiller.
M: My pleasure.
12. Why did the number of complaints decrease last year according to the man?
13. What do customers complain about most often?
14. What does the man say about complaints about travel agency?
15.How long does it take the man to complete an investigation of a complaint?
选项
A、Electrical appliances.
B、Travel agencies.
C、Photographic and sound equipment.
D、Clothing.
答案
A
解析
女士问客户投诉最多的是什么,男士直接回答说是电器,故选A。
转载请注明原文地址:https://tihaiku.com/zcyy/3410136.html
相关试题推荐
TheNationalTrustinBritainplaysanincreasinglyimportantpartinthepr
TheNationalTrustinBritainplaysanincreasinglyimportantpartinthepr
TheNationalTrustinBritainplaysanincreasinglyimportantpartinthepr
ThenumberofspeakersofEnglishinShakespeare’stimeisestimatedtohave
ThenumberofspeakersofEnglishinShakespeare’stimeisestimatedtohave
Likeaneedleclimbingupabathroomscale,thenumberkeepsrising.In1991
Likeaneedleclimbingupabathroomscale,thenumberkeepsrising.In1991
Womenareonthevergeofoutnumberingmenintheworkforceforthefirstti
Womenareonthevergeofoutnumberingmenintheworkforceforthefirstti
Womenareonthevergeofoutnumberingmenintheworkforceforthefirstti
随机试题
Scientistshavebegunusingsatellite-basedsystemstopredictvolcanicerup
在出版物发行企业财务管理中,需要正确处理的财务关系包括()。
1岁2个月男婴,因食欲差来门诊。母乳少,长期以米糊、稀饭喂养,未添加其他辅食,诊
根据以下材料,回答题 Inatelephonesurveyofmor
证券、期货投资咨询机构与报刊、电台、电视台合办或者协办证券、期货投资咨询版面、节
药剂师的权利与职责不包括A:调配医师处方 B:修改不合理处方 C:调配、核发
A.板片状 B.单卷状 C.筒状 D.双卷筒状 E.反曲状牡丹皮的形状多
下列关于高嵌体的描述,不正确的是A.可用于洞形面部分宽度较大时 B.可用于前
(2014年真题)2011年6月30日,王某与乙公司为期2年的劳动合同期限届满。
关于民事诉讼证人出庭作证的说法,正确的是()。A.证人只提交书面证词无须出庭作证
最新回复
(
0
)