首页
登录
职称英语
[originaltext] The way to complain is to act business-like and important. If
[originaltext] The way to complain is to act business-like and important. If
游客
2024-01-31
63
管理
问题
The way to complain is to act business-like and important. If your complaint is immediate, [20] suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say "do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see.
[21]So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint doesn’t require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. [22]Be business-like and stick to the point. Don’t spend a paragraph on how your uncle Joe tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?
选项
A、Your problem may not be understood correctly.
B、You don’t know if you are complaining at the right time.
C、Your complaint may not reach the person in charge.
D、You can’t tell how the person on the line is reacting.
答案
D
解析
短文提到通过电话投诉是最糟糕的方式,你看不到你说话的对象,所以你也无法判断电话那头的人有什么反应。所以答案为D。注意因果处常考,且本题符合短文听力“听到什么选什么”的原则,答案与原文完全一样。A“你的问题没有被正确理解”、B“你不知道你是否在合适的时间投诉”以及C“接受你投诉的人可能不是负责人”在原文中并未提及。
转载请注明原文地址:https://tihaiku.com/zcyy/3408933.html
相关试题推荐
[originaltext]Takecareofyourteethandyourteethwilltakecareofyou.
[originaltext]Takecareofyourteethandyourteethwilltakecareofyou.
[originaltext]Threeyearsago,PunchaMaya,herhusbandandfivechildrenl
[originaltext]Threeyearsago,PunchaMaya,herhusbandandfivechildrenl
[originaltext]Bodylanguage,especiallygestures,variesamongcultures.Fo
[originaltext]M:You’regoingtowearoutthecomputer’skeyboard.W:Oh,hi!M:
[originaltext]M:You’regoingtowearoutthecomputer’skeyboard.W:Oh,hi!M:
[originaltext]W:Hi,Eric.Howwasyourweekend?M:Great!ImetMaria’sparents.
[originaltext]W:Hi,Eric.Howwasyourweekend?M:Great!ImetMaria’sparents.
[originaltext](5)ProfessorStephenHawkinghasjoinedagroupofexpertsc
随机试题
Asasalesman,heworksona______basis,taking10%ofeverythinghesells.A、rev
Theeconomistsaidattheconferencethatmutuallybeneficialdealswerebeings
[originaltext]W:Tony,Ijustmovedintomynewapartment,andIneedtohavet
下列哪种CT后处理技术最不适合应用于骨骼的检查:A.MIP B.MinIP
局限性脑梗死急性期主张不用血管扩张剂,是因为可引起A.脑血管痉挛 B.脑出血
雷诺数的物理意义是指: A.粘性力与重力之比B.粘性力与压力之比 C.重力
个人贷款中的操作风险属于()。A.系统性风险 B.非系统性风险 C
(2019年真题)根据会计法律制度的规定,下列企业会计档案中,应永久保管的是(
在采用Partnering模式时,工程实施产生的效益由建设工程参与各方共享,其中
高压、中压的室外地下燃气管道可以选用的管材为()。A.钢管 B.铸铁管 C
最新回复
(
0
)