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[originaltext] HSBC says all its online banking services are operating at fu
[originaltext] HSBC says all its online banking services are operating at fu
游客
2024-01-30
21
管理
问题
HSBC says all its online banking services are operating at full capacity again, after two days of disorder. Throughout Monday and most of Tuesday, the personal banking site was not allowing customers to log on, while business accounts were running slowly. HSBC said business and personal customers had been able to log on since Tuesday evening. In a video posted on Twitter, the bank’s chief operating officer, John Hackett, again apologised to customers. "We continue to monitor the service very closely, and are ready to respond should any issues arise, but all the evidence is positive," he said.
But the bank, which has 17 million customers, has still not given a precise explanation as to what went wrong. It blamed the problem on a complex technical issue within its banking and mobile systems. Mr. Hackett said that no one’s personal data was put at risk during the failure, and that all customers would be compensated for losses caused by it.
The chair of the Treasury Select Committee, Andrew Tyrie, promised to question HSBC’s chief executive closely on why such failures keep occurring.
5 What happened to HSBC’s online banking services?
6 What did the bank’s chief operating officer say to the public?
7 What will HSBC probably face in the future?
选项
A、Its operating system broke down for 24 hours.
B、Its personal banking site was inaccessible suddenly.
C、The information of its business accounts was lost.
D、Hacker invaded HSBC’s customers’ database.
答案
B
解析
题目询问汇丰银行的网银服务怎么了。新闻开头提到,从星期一到星期二大半天,其个人用户无法登录(log on)网银,企业账户(business accounts)运行缓慢。B“个人账户无法登录”正确。
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