[originaltext] The way to complain is to act business-like and important. If

游客2024-01-27  21

问题  
The way to complain is to act business-like and important. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say "do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint doesn’t require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. Be business-like and stick to the point. Don’t spend a paragraph on how your uncle Joe tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?

选项 A、State your problem to the head waiter.
B、Demand a discount on the dishes ordered.
C、Ask to see the manager politely but firmly.
D、Ask the name of the person waiting on you.

答案 C

解析 短文开头处说,如果在饭店里侍应生上错了菜,就要坚决并礼貌地要求见经理。所以答案为C。应抓住关键词polite,firm和manager,选项只不过将两个形容词换成了副词。A中的head waiter、B中的discount原文中均未提及;D中的ask the name虽在文中提到,但上下文指的是问经理的姓名,而非侍应生的姓名。
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