[originaltext]M: Hello, National Express Courier Company, Customer Service Depa

M: Hello, National Express Courier Company, Customer Service Department.
W: Hello, I have some questions about a package I’m going to send, can you help me?
M: Yes. What would you like to know?
W: I have a box of home-made candy. And I want to send it to my sister; it’s a birthday present. Do you have any special rules about delivering food?
M: No, not in this case. If you were sending fruit or vegetables, they would have to be packed specially. But there are no rules about sending candy.
W: OK, I have another question. I’m very concerned about the package reaching my sister on time. Can you make sure that it will be there by her birthday on Saturday?
M: Where does it have to go?
W: California.
M: Hmm, Saturday’s only four days away. We have a priority service that would guarantee delivery in three days but it’s more expensive than our regular rate.
W: Well, I don’t want to waste money, but it’s more important that the package be there on time.
M: OK. Bring your package to the office, and we’ll send it by priority service.
W: OK. I’ll do that.
Questions 9 to 12 are based on the conversation you have just heard.
9. Why is the woman calling the delivery company?
10. What is the woman sending to her sister?
11. What day is the day when the conversation takes place?
12. Which method will the woman probably use to send her package?