首页
登录
职称英语
In America alone, tipping is now a $16 billion-a-year industry. Consumers ac
In America alone, tipping is now a $16 billion-a-year industry. Consumers ac
游客
2024-01-25
11
管理
问题
In America alone, tipping is now a $16 billion-a-year industry. Consumers acting rationally ought not to pay more than they have to for a given service. So why do they? The conventional wisdom is that tips both reward the efforts of good service and reduce uncomfortable feelings of inequality. The better the service, the bigger the tip.
A paper analyzing data from 2,547 groups dining at 20 different restaurants shows that the relationship between larger tips and better service was very weak Customers who rated a meal as "excellent" still tipped anywhere between 8% and 37% of the meal price.
Tipping is better explained by culture than by economics. In America, the custom has become established; it is regarded as part of the accepted cost of a service. In a New York restaurant, failing to tip at least 15% could well mean abuse from the waiter. Hairdressers can expect to get 15-20%, the man who delivers your groceries $2. In Europe, tipping is less common; in many restaurants, free tipping is being replaced by a standard service charge. In many Asian countries, tipping has never really caught on at all.
How to account for these national differences? Look no further than psychology. According to Michael Lynn, the Cornell paper’s co-author, countries in which people are more outgoing, sociable or neurotic (神经质的) tend to tip more. Tipping relieves anxiety about being served by strangers. "And," says Mr. Lynn, "in America, where people are outgoing and expressive, tipping is about social approval. If you tip badly, people think less of you. Tipping well is a chance to show off." Icelanders, by contrast, do not usually tip—a measure of their introversion (内向) and lack of neuroses, no doubt.
While such explanations may be crude, the hard truth seems to be that tipping does not work. It does not benefit the customer. Nor, in the case of restaurants, does it actually encourage the waiter, or help the restaurant manager to monitor and assess his staff. The cry of mean tippers that service people should "just be paid a decent wage" may actually make economic sense. [br] What does the author think about the relationship between service and tip?
选项
A、Bigger tips bring about better service.
B、Good service should be rewarded with tips.
C、Tips are effective in improving service.
D、Tips cannot help prompt better service.
答案
D
解析
观点态度题。最后一段表达了作者的观点,在首句即指出付小费达不到预期效果,因此D为正确答案。选项A和B其实是对第1段最后两句的近义替换,但都是人们传统的观念和想法,并非作者的观点。选项C的意思明显与最后一段首句相反。
转载请注明原文地址:https://tihaiku.com/zcyy/3392568.html
相关试题推荐
Thesearenoteasytimesforbooksellers.Borders,abigAmericanone,fired
Thesearenoteasytimesforbooksellers.Borders,abigAmericanone,fired
Thesearenoteasytimesforbooksellers.Borders,abigAmericanone,fired
Thesearenoteasytimesforbooksellers.Borders,abigAmericanone,fired
Thesearenoteasytimesforbooksellers.Borders,abigAmericanone,fired
Thesearenoteasytimesforbooksellers.Borders,abigAmericanone,fired
Oneinsix.Believeitornot,that’sthenumberofAmericanswhostrugglewi
Oneinsix.Believeitornot,that’sthenumberofAmericanswhostrugglewi
Oneinsix.Believeitornot,that’sthenumberofAmericanswhostrugglewi
Oneinsix.Believeitornot,that’sthenumberofAmericanswhostrugglewi
随机试题
Youshouldfillintheapplicationform(proper)______beforesendingittomorrow
Conversation[img]2012q1/ct_etoefm_etoeflistz_0549_20121[/img][br]Whatisthew
Attractingandfeedingwildbirdsareentertainingactivitiesthathavelong
一系统由A、B、C三个子系统串联而成,它们的寿命均服从指数分布,其中A、B的MT
室内给水系统中组成水表井的下一步骤为()。A.进户管 B.水平干管
接触凝血因子有A.FⅠB.FⅡC.FⅢD.FⅩE.FⅫ
如下图所示,直线AC从点A匀速下落至正下方点B。整个过程中,直线直线AC与扇形A
患者男,60岁,双腿片状红疹,颜色鲜红,中间较淡、边缘清楚,并略隆起,手指轻压红
工程总承包合同履行过程中的变更,可能涉及( )三种情况。A.发包人要求变更
在疾病三级预防中,一级预防的重点是A.避免接触致病因素,提高机体抗病能力 B.
最新回复
(
0
)