[originaltext]W: Good morning, Mr. Johnson. How can I help you?M: Well,(12-1)I

W: Good morning, Mr. Johnson. How can I help you?
M: Well,(12-1)I’d like to talk to you about Tim Bond, the department manager.
W: What seems to be the problem?
M: Well, ever since Sandra left the department,(12-2/13-1)I feel like I’ve been targeted to do all her work as well as mine. I’m expected to attend too many meetings and I seem to be spending a lot of my time doing unnecessary paper work.
W: I’m sorry to hear that.
M: And, on top of that,(13-2)I specifically asked if I could leave early last Friday as I’d done a lot of overtime during the week. But that afternoon, even though I’d finished my assigned work, I was told to help other colleagues finish their work, too.
W:(14)But surely that’s a positive sign, showing that Mr. Bond has a lot of trust in you.
M: Yes, but other colleagues get to leave early, and they don’t have such a lot of work to do.
W: So you feel he’s remaking unrealistic demands on you?
M: Yes, absolutely.
W: Have you approached Mr. Bond about this particular problem?
M: I’ve tried, but it seems like he just has no time for me.
W: Well, at this stage,(15-1)it would be better if you approached him directly. If nothing else, showing that you’ve tried to solve the problem yourself before you take it further makes it clear that you’re not just a complainer.(15-2)Why don’t you send an email requesting a meeting with him in private?
M: Hmm, I’d been a bit worried about his reaction. But anyway, I’ll send him an email to request a meeting, and I’ll see what happens from there. Thanks for your advice.
W: Good luck. And let us know the outcome.
Questions 12 to 15 are based on the conversation you have just heard.
12. What do we learn about the man from the conversation?
13. What is the man’s chief complaint?
14. How does the woman interpret the fact that the man was asked to help his colleagues with their work?
15. What does the woman advise the man to do?