[originaltext]W: Hello, Ultimate Computers. May I help you?M: Yes, this is Jac

W: Hello, Ultimate Computers. May I help you?
M: Yes, this is Jack Kordell from Hunter’s Office Supplies. May I speak to Elaine Strong, please?
W: [12]I’m sorry, but she’s not in right now.
M: Okay, do you know when she’ll be back?
W: Uh, yes, she should be here later on this afternoon maybe about 4:30. May I take a message?
M: Yes. Ms. Strong sent me a brochure detailing your newest line of laptop computers with a description of other software products, [13]but there wasn’t any information about after-sales service.
W: Oh, I’m sorry. Would you like me to fax that to you?
M: Yes, [14]but our fax is being repaired at the moment, and it won’t be working until around 2:30. Hum... could you try sending that information around 3:30? That should give me time to look over the material before I call Ms. Strong, say, around 5:00.
W: Sure. Could I have your name, telephone number, and fax number, please?
M: Yes. [15]Jack Kordell and the phone number is 560-1287. And the fax number is 560-1288.
W: Okay. Jack Kordell. Is your name spelled C-o-r-d-e-1?
M: No. [15]It’s Kordell with a "K" and two "1". K-o-r-d-e-1-1.
W: All right, Mr. Kordell. And your phone number is 560-1287, and the fax number is 560-1288. Is that correct?
M: Yes, it is.
W: All right. I’ll be sure to send you the fax this afternoon.
M: Okay, bye.
12. Why can’t Elaine Strong answer the phone?
13. What does the man want the woman to send?
14. What do we know about the man’s fax machine?
15. What can we learn about the man?