[originaltext]M: Hi. I have a reservation for tonight. My name is Charles Nelso

M: Hi. I have a reservation for tonight. My name is Charles Nelson.
W: Okay. Mr. Nelson. That’s a room for five under your name.
M: No. No. Hold on. (12)There must be some mistake.
W: Okay. Let’s check this again. Okay, Mr. Charles C. Nelson for tonight...
M: Ah. There’s the problem. My name is Charles Nelson, not Charles C. Nelson. (12)You must have two guests under the name.
W: Okay. Let me check this again. Oh. Okay. Here we are. Charles Nelson. A room for one for the 19th...
M: Wait, wait! It was for tonight. Not tomorrow night.
W: Hum. Hum. I don’t think we have any rooms for tonight. (13)There’s a convention going on in town, and uh, let’s see. Yeah, no rooms. Well. (14)We do have some rooms under renovation with just a roll-away bed. None of the normal stuff like a TV or working shower or toilet.
M: Ah madam. Come on. There must be something else.
W: Well. Let me check my computer here. Ah! There has been a cancellation for this evening. (15)A honeymoon suite is now available.
M: Great I’ll take it.
W: (15)But I’ll have to charge you two hundred fifty dollars for the night.
M: Ah. Madam. I should get a discount for the inconvenience.
W: Well. (15)The best I can give you is a ten percent discount plus a ticket for a free continental breakfast.
12. What was the first problem with the man’s reservation?
13. Why was it hard to get a room that day?
14. What do we know about the rooms under renovation in the hotel?
15. What did the man get finally?