首页
登录
职称英语
[originaltext]W: Mr. Hiller, is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller, is the number of complaints increasing or decreasi
游客
2024-01-21
49
管理
问题
W: Mr. Hiller, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: [12]I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: [13] Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: [14]About 90 per cent of the complaints about travel agencies are .justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer, the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: [15]About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Hiller.
M: My pleasure.
12.Why did the number of complaints decrease last year according to the man?
13.What do customers complain about most often?
14.What does the man say about complaints about travel agency?
15.How long does it take the man to complete an investigation of a complaint?
选项
A、Two weeks.
B、Less than two weeks.
C、Two to three weeks.
D、More than three weeks.
答案
C
解析
女士问要完成一项投诉调查需要多长时间,男士回答说需要两到三周,故选C。
①浏览选项可知本题的问题与时间相关,所以How long…这个问句之后的内容应特别留意听。
②在对话中男士已给出了明确的回答,很容易确定C正确,符合长对话“听到什么选什么”的做题技巧。
转载请注明原文地址:https://tihaiku.com/zcyy/3381653.html
相关试题推荐
[originaltext][3]FriendsReunited—oneoftheUK’sfirstsocialnetworks—has
[originaltext][3]FriendsReunited—oneoftheUK’sfirstsocialnetworks—has
[originaltext]FriendsReunited—oneoftheUK’sfirstsocialnetworks—hasan
[originaltext]FriendsReunited—oneoftheUK’sfirstsocialnetworks—hasann
[originaltext]Pupilsinthepoorestcountriesaresufferingfromalackofb
[originaltext][1]Pupilsinthepoorestcountriesaresufferingfromalack
[originaltext]Pupilsinthepoorestcountriesaresufferingfromalackof
[originaltext]Pupilsinthepoorestcountriesaresufferingfromalackof
[originaltext]IntheseasidetownofBrightoninsouthernEnglandtheruling
[originaltext]IntheseasidetownofBrightoninsouthernEnglandtherulin
随机试题
FormostofAmericanhistory,businesseswereruntoprovidelivelihoodsan
[originaltext]W:I’vebeenmeaningtogetmyeyeschecked.Ijusthaven’tgotte
"LostCity"ExploredUsingHigh-SpeedNetworksUnderseaexplora
[originaltext]Italyenjoyedahighlydevelopedandspecializedcivilization
[originaltext]W:Tom,doyouhaveaminute?M:Oh,hi,Cathy,sure.Anything?W
A.假性近视 B.屈光指数性近视 C.曲率性近视 D.单纯性近视 E.轴
患者男,57岁。因发现血糖升高5年,波动2天,收住入院。护士对其进行入院健康教育
通过准备问题、面向全体学生交流、对过程及时总结是( )运用时应注意的事项。A.
下列各类数据中,可以进行乘除运算的是( )。A.等距数据 B.顺序数据 C
个人投资者从基金分配取得的下列收入中,需要由基金管理企业代扣代缴个人所得税的是(
最新回复
(
0
)