首页
登录
职称英语
[originaltext]W: Mr. Hiller, is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller, is the number of complaints increasing or decreasi
游客
2024-01-21
59
管理
问题
W: Mr. Hiller, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: [12]I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: [13] Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: [14]About 90 per cent of the complaints about travel agencies are .justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer, the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: [15]About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Hiller.
M: My pleasure.
12.Why did the number of complaints decrease last year according to the man?
13.What do customers complain about most often?
14.What does the man say about complaints about travel agency?
15.How long does it take the man to complete an investigation of a complaint?
选项
A、Electrical appliances.
B、Travel agencies.
C、Photographic and sound equipment.
D、Clothing.
答案
A
解析
女士问客户投诉最多的是什么,男士直接回答说是电器,故选A。
①听前浏览过题目,考生对于选项中的名词会有一些印象:当听到对话中女士那句以what开头且含有most的问句时应该特别注意,语义突出处常为考点。
②B、C、D分别排在第2、3、4位,可排除。
转载请注明原文地址:https://tihaiku.com/zcyy/3381651.html
相关试题推荐
智能手机日益渗入人们的生活。Smartphoneincreasinglypenetratesintopeople’slives.
[originaltext]Thefirstprivatemissionoutsideofearthorbitisclosertha
[originaltext]Thefirstprivatemissionoutsideofearthorbitisclosertha
[originaltext](3)Fastfood,asitturnsout,isn’tquiteasfastasitused
[originaltext]KellySwisher,anArkansaswoman,escapedinjuryandmanagedt
[originaltext]Thefirstprivatemissionoutsideofearthorbitisclosertha
[originaltext]Thefirstprivatemissionoutsideofearthorbitisclosertha
[originaltext](3)Fastfood,asitturnsout,isn’tquiteasfastasitused
[originaltext]Theworld’slargestaircrafthastakentotheskiesforthefi
[originaltext]Theworld’slargestaircrafthastakentotheskiesforthefi
随机试题
【B1】[br]【B13】A、haveleftB、havedislikedC、havevisitedD、havefoundAleave意为“
[originaltext]Disastermoviesoftenportraycatastrophesthatdestroy,ora
[originaltext]DemonstrationsbyMuslimsinnorthernNigeriaprotestingagain
WhathadSouthAfricanAmbassadorKumaloexpecttheSecurityCounciltodo?[br]
初中音乐《金蛇狂舞》 一、考题回顾 二、考题解析 【教学过程】
A.手阳明、足太阳、足少阳经 B.手太阴、手阳明、足少阳经 C.手少阴、足厥
由于信息不对称所引发的问题必须由政府来解决。()
“一种思考教育问题的方式,要求教师具有作出理性选择并对这些选择承担责任的能力”是
下列关于老年人的生理变化对药动学的影响哪些是正确的A.地高辛的分布容积随年龄的增
高压喷射的基本形状有()。A.旋喷 B.定喷 C.顺喷 D.
最新回复
(
0
)