首页
登录
职称英语
[originaltext] The way to complain is to act businesslike and important. (20)
[originaltext] The way to complain is to act businesslike and important. (20)
游客
2024-01-21
8
管理
问题
The way to complain is to act businesslike and important. (20) If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say "do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. (21) The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting. It is easy for that person to give you the runaround. Complaining in person or by letter is generally more effective. If your complaint does not require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. (22) Be businesslike and stick to the point. Don’t spend a paragraph on how your Uncle Joe tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?
选项
A、State your problem to the head waiter.
B、Demand a discount on the dishes ordered.
C、Ask to see the manager politely but firmly.
D、Ask the name of the person waiting on you.
答案
C
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3381182.html
相关试题推荐
[originaltext](22)Sportshaveunwrittenrules,sodoesbusiness—andviolato
[originaltext]IhadspentmylastdayinLondonvisitingfriends,takingpic
[originaltext]IhadspentmylastdayinLondonvisitingfriends,takingpic
[originaltext]Passionfruitistheediblefruitofthepassionflower.(16)Sp
[originaltext]Passionfruitistheediblefruitofthepassionflower.(16)Sp
[originaltext]M:EnglishLanguageCenter.HowmayIhelpyou?W:Yes.I’mcalli
[originaltext]M:EnglishLanguageCenter.HowmayIhelpyou?W:Yes.I’mcalli
[originaltext]W:Heytaxi!M:Whereto?W:Well,I’mgoingtotheNationalMuse
[originaltext]W:Heytaxi!M:Whereto?W:Well,I’mgoingtotheNationalMuse
[originaltext]W:Heytaxi!M:Whereto?W:Well,I’mgoingtotheNationalMuse
随机试题
[originaltext]W:Mysonhasgotapaininhisearfordays.M:Let’shavealoo
ORPHANSwhoseparentsdiedofAIDSinHenanProvincehavebeengivennewhop
悬空作业所用的索具、脚手板、吊篮、吊笼、平台等设备,均需经过()或验证方可使用。
旅游团中一对夫妇坚持单独用餐,地陪可同意其要求,但其餐费应由( )A.领队支付
图2所示纹样,对其来源表述正确的是 A.新石器时代的陶盆 B.商代青铜器
古代文学复习课上,教师引导学生总结记忆文言文作品。下列作品中,出处与其他三项不同
以下关于业主大会会议的表述正确的是()。A:应当有物业管理区域内共有部分占建筑物
(2016年真题)下列给药途径中,产生效应最快的是A.口服给药 B.经皮给药
下列地下燃气管道的埋设,符合要求的是()。A.埋设在机动车道下时,覆土厚度0.
模板支设正确的是( )。A.模板及其支架按经批准的施工技术方案进行 B.模板
最新回复
(
0
)