首页
登录
职称英语
[originaltext] The way to complain is to act businesslike and important. (20)
[originaltext] The way to complain is to act businesslike and important. (20)
游客
2024-01-21
40
管理
问题
The way to complain is to act businesslike and important. (20) If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say "do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. (21) The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting. It is easy for that person to give you the runaround. Complaining in person or by letter is generally more effective. If your complaint does not require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. (22) Be businesslike and stick to the point. Don’t spend a paragraph on how your Uncle Joe tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?
选项
A、State your problem to the head waiter.
B、Demand a discount on the dishes ordered.
C、Ask to see the manager politely but firmly.
D、Ask the name of the person waiting on you.
答案
C
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3381182.html
相关试题推荐
[originaltext](22)Sportshaveunwrittenrules,sodoesbusiness—andviolato
[originaltext]IhadspentmylastdayinLondonvisitingfriends,takingpic
[originaltext]IhadspentmylastdayinLondonvisitingfriends,takingpic
[originaltext]Passionfruitistheediblefruitofthepassionflower.(16)Sp
[originaltext]Passionfruitistheediblefruitofthepassionflower.(16)Sp
[originaltext]M:EnglishLanguageCenter.HowmayIhelpyou?W:Yes.I’mcalli
[originaltext]M:EnglishLanguageCenter.HowmayIhelpyou?W:Yes.I’mcalli
[originaltext]W:Heytaxi!M:Whereto?W:Well,I’mgoingtotheNationalMuse
[originaltext]W:Heytaxi!M:Whereto?W:Well,I’mgoingtotheNationalMuse
[originaltext]W:Heytaxi!M:Whereto?W:Well,I’mgoingtotheNationalMuse
随机试题
Youcandriveyourowncar______youhavepassedthedrivingtest.A、evenifB、a
OneofthemostextraordinarythingsabouttheFirstWorldWarwastheenthusias
Readinginvolveslookingatgraphicsymbolsandformulatingmentallythesou
有两种理想气体,第一种的压强记作p1,体积记作V1,温度记作T1,总质量记作m1
下列与ITP的发病机制有关的是A.抗体与巨核细胞结合 B.机体产生抗血小板抗体
1/6,1/3,1,4,20() A、100 B、108
某建筑地下2层,地上21层,建筑高度84m,耐火等级一级,地下二层室内地面与室外
某女,53岁。症见四肢厥逆、恶寒踡卧、呕吐不渴、腹痛下利、神衰欲寐,舌苔白滑,脉
根据《民法典》,下列关于中介服务合同中报酬支付的说法,不正确的是()。A.中介
吴某,32周岁,某企业经理。2015年8月1日,吴某为自己投保了一份人身意外伤害
最新回复
(
0
)