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[originaltext]W: Hi. How can I help you?M: Yes, I’d like to return this sweate
[originaltext]W: Hi. How can I help you?M: Yes, I’d like to return this sweate
游客
2024-01-20
28
管理
问题
W: Hi. How can I help you?
M: Yes, I’d like to return this sweater for a refund. I bought it a week ago.
W: Well, first of all, what seems to be the problem?
M: Well, isn’t it obvious by just looking at it? The first time I washed and dried it, the thing shrank at least five sizes. It wouldn’t even fit a snake.
W: Uh, I see what you mean, but did you follow the washing instructions? I think it says here… yeah… right here on the label to hand wash it and then to dry it on low heat.
M: How was I supposed to know that? The label is written in Chinese! And something else: the color faded from a nice dark blue to a seaweed green. What kind of merchandise are you trying to sell here anyway?
W: Listen, sir. We take a lot of pride in our clothing. What I can do is allow you to exchange the sweater for another one.
M: I don’t want to exchange it for anything! I just want my money back!
W: Well, I can give you credit on your next purchase, and since the item you purchased was on clearance, we can’t give you a refund.
M: A clearance item! There wasn’t anything on the price tag or on the clothing rack that said anything about that
W: I guess you didn’t read the fine print in our ad. Look. Here’s the ad, and the information about the clearance sale is right here at the bottom on the back page.
M: Where? There? What? That small print You’d need an electronic microscope to see those words.
12. What’s the purpose of the man returning to that store?
13. What is one reason why the man wants to return the item?
14. What is one reason why the sales clerk can’t help the customer with his request?
15. Why couldn’t the man see the information about the clearance sale?
选项
A、Because it wasn’t shown out.
B、Because it was printed small.
C、Because it was too obvious to notice.
D、Because it was erased by the woman.
答案
B
解析
对话最后女士说清货信息在印发的广告背面底部,男士反应很激烈,嫌印的字太小,并夸张地说需要电子显微镜才看得到那些字,可见他之所以没看到清货信息是因为字印小了,故选B。
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