2. 职称英语
  3. Speaker A: There seems to be something wrong with the air-conditioner in our apa

Speaker A: There seems to be something wrong with the air-conditioner in our apa

游客2024-01-14  14
问题 Speaker A: There seems to be something wrong with the air-conditioner in our apartment. Speaker B: ______
选项 A、I’ m awfully sorry for that. I’ll see to it right away.
B、I do beg your pardon for the inconvenience.
C、I just don’t know how to apologize for it.
D、It’ s not my fault. I feel sorry for it.
答案 A
解析 本题考查电器报修的场景。根据对话可知，说话人A说房间的空调出现了故障。选项A(真是抱歉，我马上就去查看)显示了售后人员应有的态度和行动力。选项B(请原谅给您带来的不便)和选项C(不知该如何道歉)并未提出解决措施。选项D(不是我的错，我很抱歉)有推卸责任之嫌，故本题选A。
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