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Speaker A: There seems to be something wrong with the air-conditioner in our apa
Speaker A: There seems to be something wrong with the air-conditioner in our apa
游客
2024-01-14
5
管理
问题
Speaker A: There seems to be something wrong with the air-conditioner in our apartment. Speaker B: ______
选项
A、I’ m awfully sorry for that. I’ll see to it right away.
B、I do beg your pardon for the inconvenience.
C、I just don’t know how to apologize for it.
D、It’ s not my fault. I feel sorry for it.
答案
A
解析
本题考查电器报修的场景。根据对话可知,说话人A说房间的空调出现了故障。选项A(真是抱歉,我马上就去查看)显示了售后人员应有的态度和行动力。选项B(请原谅给您带来的不便)和选项C(不知该如何道歉)并未提出解决措施。选项D(不是我的错,我很抱歉)有推卸责任之嫌,故本题选A。
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