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  3. You wanted to have your computer fixed by the computer shop you bought it fr

You wanted to have your computer fixed by the computer shop you bought it fr

游客2024-01-09  53
问题     You wanted to have your computer fixed by the computer shop you bought it from, but the shop refused to repair it. Write a letter to the manager of a computer shop. In your letter.
    • describe the problem with your computer
    • explain why you are not satisfied with the service
    • explain what you want the shop to do.
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答案     To whom it may concern,
    I am writing to notify you of a claim for damaged goods against your shop. Besides, I am disappointed concerning your attendants’ rude and brusque manner when dealing with clients’ request. It is hurting your business.
    I purchased a HP computer in your computer shop early last week. It worked well in the first week, but later displayed some obvious problems. First, on the screen, some dark dots appeared, which have seriously blurred the screen. Second, it was difficult to reboot the computer from time to time, and I am not sure whether it was due to the CPU or any other part.
    I thought that your shop would at least manage to check the computer and give me some suggestions, as the computer is under one-year-long warranty. However, much to my astonishment, shop attendants insisted that they were not responsible, and the only suggestion they generously left me is to refer this problem to the manufacturer directly. This situation is causing me considerable anxiety.
    Unless you take prompt action to fix the computer or refund the purchase price in full, I will be forced to take legal action. I hope we can work something out to our mutual benefit.
    Your earliest response will be appreciated.
    Yours faithfully
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