Complete the notes below.Write NO MORE THAN ONE WORD for each answer.Advice on

Narrator: You will hear a woman, who has just moved into the area, talking to a neighbour about problems she is having in her house. First, you have some time to look at Questions 1-2. You will see that there is an example which has been done for you. On this occasion only, the conversation relating to this will be played first.
Man: Oh, hi Ruth. How are you?
Woman: I’m sorry to bother you, Alastair, but I’ve been having some problems.
Man: Oh. Come on in ... What’s happened?
Woman: Basically, I had a leak from one of the pipes in the bathroom and water started coming through downstairs and the kitchen ceiling’s badly stained. I’ve got the leak fixed temporarily but I wasn’t happy with the plumber and I wanted to ask your advice.
Man: Of course ... Well, the first thing I’d say is make sure you choose a local company ... that way if things go wrong you’re close by and it just makes things easier.
Narrator: Alistair says that Ruth should choose a local company, so ’local’ has been written in the space.
Now we shall begin. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer Questions 1-2.
Man: Oh, hi Ruth. How are you?
Woman: I’m sorry to bother you, Alastair, but I’ve been having some problems.
Man: Oh. Come on in ... What’s happened?
Woman: Basically, I had a leak from one of the pipes in the bathroom and water started coming through downstairs and the kitchen ceiling’s badly stained. I’ve got the leak fixed temporarily but I wasn’t happy with the plumber and I wanted to ask your advice.
Man: Of course ... Well, the first thing I’d say is make sure you choose a local company ... that way if things go wrong you’re close by and it just makes things easier.
Woman: Let me write this down ... Right. Yes. The plumber who fixed things yesterday was from quite far away but I chose him because his advert said he did emergency repairs.
Man: Well, fair enough ... you needed something in a hurry. But another piece of advice I’d give is try to avoid calling anybody on weekends. That’ll really bump up the prices. Leave it till Monday, if you can.
Woman: Well, yes... I think I can do that because the temporary fix should hold. And obviously I’ll need the ceiling plastered and eventually re-decorated.
Man: Yes, sure.
Woman: So who would you recommend? Is there a directory?
Man: Well, there’s quite a good website covering this sort of work. It’s www dot plasdeco dot com.
Woman: Is that with a K?
Man: a C, P-L-A-S-D-E-C-0 dot com.
Woman: Got it. Well I’ll try and have a look at that.
Man: Yes, it gives price and quality comparisons.
Woman: Oh, that’ll be useful, but I find personal recommendations really helpful as well ... you know, you can find out whether you can rely on the company.
Man: Well, I know a couple of reasonable plumbers and also some plasterers.
Woman: Great.
Narrator: Before you hear the rest of the conversation, you have some time to look at Questions 3-10.
Now listen and answer Questions 3-10.
Man: There’s a company called Peake’s Plumbing ... now they’re a father and son team. They’re really friendly and they tell you information you need in a clear way ... you know, so they really understand what the problem is.
Woman: Right, well that’s good to know. Are they reliable?
Man: Well, that’s a down side—every single time I’ve used them they arrive late. And friends have said the same thing.
Woman: But is the work good quality?
Man: Absolutely ... Another one is John Damerol Plumbing Services—he’s very good.
Woman: How do you spell the surname?
Man: D-A-M-E-R-O-L.
Woman: Right... got that. And does he do high quality work?
Man: Well, it’s fine, you know, but I wouldn’t say that was his main point. Basically he comes out cheaper... you know... than other people.
Woman: I sense there’s a ’but’ ... is he unreliable?
Man: Oh ... he comes when he says he’s coming BUT he’s not very courteous and he has the tendency to be messy ... you know so you have quite a bit of clearing up to do.
Woman: Hmmm ... OK.
Man: So it’s up to you ... they’re both good workers and they won’t cheat you.
Woman: Right. And you said you knew some plasterers?
Man: Yes a company called Simonson Plasterers did our living room last year... we chose them because we wanted some fancy work on the ceiling—around the lights.
Woman: So they can do a variety of designs?
Man: You’ve got it. But it comes at a premium because they are more expensive ... you know ...
Woman: ... than the others...
Man: Yes... Or you could go for a one-man firm called H.L Plastering ... Harry Lester—he’s fine—very reliable, if all you want is a simple job ...
Woman: Do either of them do painting for you if you want... ? After the plastering’s dried out of course.
Man: That’s what I was going to say. But I should explain that Harry’s quite old now and so he avoids doing jobs which involve tall ladders ... you know.
Woman: But my kitchen isn’t too bad for that... I’d have to ask him if he’s prepared to do it.
Man: Yeah sure.
Woman: So I’ll start by looking at the website.
Man: All those companies are on there ... with their phone numbers etc ...
Woman: Thanks ever so much ...