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[img]2022m3x/ct_ve01202001m_eillist_0711_220329[/img] [br] [originaltext](Sales
[img]2022m3x/ct_ve01202001m_eillist_0711_220329[/img] [br] [originaltext](Sales
游客
2024-01-05
3
管理
问题
[br]
(Sales Assistant=S Customer=C)
S: Good morning. Take a seat. I see you’ve picked up some of our brochures.
C: Yes. I’ve been reading the one on travel.
S: Would the travel insurance be for you, or for your family as well?
C: Just for me.
S: So,
individual?
C: That’s right.
S: Are you looking for a basic or a comprehensive policy?
C: To be honest, I’ve had basic in the past, but it didn’t pay out very much.
S: That’s often true. With our company, you can be insured for different amounts. For instance, in Section 1: Baggage and personal effects, you can be insured for all five subsections or for as few as two.
C: I think I’d like insurance for all five since I’m going to some unsafe places.
S: Wise decision.
C: By the way, can a camera be counted as
a single item,
or must it be included in
Cameras and portable electronic equipment?
S: If you have an expensive camera, you can nominate it as a single item. Our maximum payout is $1,500. Occasionally, people have their camera and computer stolen together. If insurance is only taken out on Subsection 2, this may not cover the replacement of both things.
C: That’s what happened with my previous policy. However, in that one, there was a higher limit for
lost or stolen money: yours is only $700.
S: These days, with credit cards, people don’t carry much cash,so we’ve set the limit accordingly. Still, we pay out well for Documents.
C: Indeed. In the Disrupted travel section,
‘reasonable costs’ is written for a missed connection or an early return,
instead of an amount of money. What exactly are reasonable costs?
S: Put it this way: if you miss your flight due to poor weather that is verifiable, we pay $300 per day of lost time. If you arrive at check-in as the aircraft is leaving because you overslept, we still pay out, but only $100 a day. We
rely on information from the airline to determine this.
选项
答案
Reasonable costs
解析
本题询问错过航班或提前返回的保险赔付(a missed connection or an early return),属于原词复现。录音中表示‘reasonable costs’ is written for….即条款上写着如果错过航班或提早返回会根据情况进行赔偿,所以该顾客询问什么叫合理的补偿(reasonable costs)。
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