首页
登录
职称英语
Taking on a leadership role for the first time is tough. There is always pre
Taking on a leadership role for the first time is tough. There is always pre
游客
2023-12-23
58
管理
问题
Taking on a leadership role for the first time is tough. There is always pressure on you to do the right things, and to be seen to be doing them. But, unless there’s something that needs sorting out urgently, your first few months in the role will be better spent in understanding the people and the situation. One easy mistake to make is to think that you, as leader, the top person with the top salary, have the sole responsibility and the know-how to solve every single problem yourself. And you can be sure that others will encourage you to think that way, since it takes the pressure off them, and it satisfies their natural urge to leave the solving of problems to others. Instead try using existing resources to identify the current position and the ways to change it for the better.
Start by consulting widely, beginning with the people who now report to you direct, as these are most likely to be the people with the expertise and experience to tackle some of the problems that are identified. A series of one-to-one meetings, though time-consuming, will be worthwhile, especially if they are structured to provide you with the information you need to make decisions later on. Two useful questions are: ’What do you see as the biggest problem facing the department now?’ and ’ What one change would make the most difference to our success?’ From their answers you can build up a picture of your people, as well as of the issues. Some will consider the needs of the department as a whole, while others may just concentrate on their own particular concerns. You will also have had personal contact with each person and can judge who you will work well with in the future.
Overlap in their responses is a useful pointer to the priorities needing your attention. If there is no duplication in problems or solutions, it means that you have inherited a disunited group which will need some team-building and restructuring. If no clear picture emerges, it means that your people are part of the problem: you will need to make them aware of this.
At the same time, consult with customers. Be open to criticism and to praise. Compare the views of your department with this external viewpoint and see where the biggest gaps are. This will help to identify areas for action.
While you are data-gathering, have a look at the figures. Apply different measures from the standard ones. You probably lack knowledge about which company products are profitable, and you recognize that staff costs are a key factor. So, ask for an analysis of profitability per employee. There will be some grumbling that the new figures involve extra work, but the analysis will reveal how many and what kind of staff your company really needs.
Finally, a key issue for you as a new leader is to establish priorities. If you have done your research well, you will have identified a number of areas for action. Bring your senior team together and tell them about your research findings, both the problems and the suggested solutions. Together, plot the solutions on a big graph, with one axis relating to the amount of difference the action would make; and the other axis to the ease of implementation. This will prompt useful discussion on the issues and the means of resolving them. In selecting priorities, you might well gain volunteers to tackle some of the tasks. Agree actions, assign responsibilities and establish dates for completion and progress reviews. [br] It is useful to talk to customers about the performance of your department because______.
选项
A、they are likely to be more honest and open than your own staff
B、it makes your customers feel that their opinions are important to you
C、it gives you an opportunity to criticize or praise them
D、you can evaluate what they say against what your own staff told you
答案
D
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3297347.html
相关试题推荐
Iftheoldmaximthatthecustomerisalwaysrightstillhasmeaning,thenth
Iftheoldmaximthatthecustomerisalwaysrightstillhasmeaning,thenth
Humanshavealwaysbeenfascinatedbydreams.Thevividdreamspeopleremembe
Humanshavealwaysbeenfascinatedbydreams.Thevividdreamspeopleremembe
Humanshavealwaysbeenfascinatedbydreams.Thevividdreamspeopleremembe
TheWelshlanguagehasalwaysbeentheultimatemarkerofWelshidentity,but
TheWelshlanguagehasalwaysbeentheultimatemarkerofWelshidentity,but
[originaltext]Peopleenjoytakingtrips,butwhatarethereasonstheyleav
[originaltext]Peopleenjoytakingtrips,butwhatarethereasonstheyleav
Actually,though,America,the"landofimmigrants",hasalwayshadpeopleo
随机试题
中国功夫,也叫“武术”,是中国人民在长期的历史发展中创造的运动项目。估计中国武术的起源可以追溯到原始社会(theprimitivesociety)。
患者男,32岁。其母有高血压。既往健康,3个月前工厂健康检查时发现高血压。1个月
A.货值金额三倍以上五倍以下的罚款B.货值金额一倍以上三倍以下的罚款C.货值金额
在半固体培养基的穿刺线生长呈模糊或根须状,并使培养基变混浊的细菌A.无动力B.有
组合电器室低位区应安装能报警的()和SF6气体泄漏报警仪,在工作人员入口处应装设
人在每一瞬间,将心理活动选择了某些对象而忽略了另一些对象。这一特点指的是注意的(
律师或者律师事务所的下列哪一做法符合律师法:A.甲律师给予为其介绍业务的马某2万
对易激惹的理解正确的是( )。A.容易生气 B.容易发怒 C.容易急躁 D
作为欧洲最繁忙的港口之一,威廉港(Wilhelmshaven)位于( ).
环境经济损益分析中,需要估算建设项目环境保护措施的( )。A.现金流量 B.
最新回复
(
0
)