首页
登录
职称英语
[originaltext]W: Good afternoon. Linda speaking. How can I help you?M: Oh, hel
[originaltext]W: Good afternoon. Linda speaking. How can I help you?M: Oh, hel
游客
2023-12-23
65
管理
问题
W: Good afternoon. Linda speaking. How can I help you?
M: Oh, hello. At last! I was just about to ring off.
W: I am sorry about that. The waiting system is a bit frustrating, isn’t it? It’s the only way we can offer our 24-hour service, you see.
M: Yeah. yeah. Look, it’s about the computer I bought off you two weeks ago ...
W: Yes, what seems to be the problem?
M: Well, I was transferring my files to it from my hard disk drive and it’s lost the lot. Everything!
W: OK, now don’t worry. I’m sure we can sort something out. The computer has lost all your data, you say?
M: Yes. And it’s wiped everything off the hard disk drive as well! My whole life, my whole life was in those files
W: Oh, my’ goodness! Are you sure? Sounds like the problem’s with your hard disk drive.
M: Of course I’m sure! And there’s nothing wrong with my hard disk drive. I’ve had it for years!
W: OK. I can understand how upset you must be. Now I don’t think we can deal with this on the phone, so I’ll arrange to send a service engineer to see if they can retrieve your data. Can you give me your product reference number?
M: Er, yes, it’s... here it is... it’s SF11-003. By the way, I’ll be expecting a total refund and compensation if this can’t be fixed!
W: Unfortunately, we’re not authorized to give refunds, but what I can do is send you a brand-new computer. How would that be?
M: This is supposed to be a brand-new computer. You think I want another one of these, after what the last one did?
W: Well, let’s see what our engineer can do. Hopefully it’s not quite as bad as you think. Now, I’ve got your name and address here in your customer file. It’s Mr Chatterton at Oxford OX2 6BI, right?
M: Yes.
W: Right, Mr Chatterton. We’ll have an engineer with you this afternoon. Is that OK?
M: Er. well. I suppose. . .
W: Good. Glad to be of assistance. Is there anything else I can help you
M: Hm? Oh. no.
W: Well, best of luck this afternoon. I hope we can solve the problem for you.
M: Well, thanks, goodbye.
Question No. 27 Why is the man telephoning?
Question No. 28 What is the man’s problem?
Question No. 29 How does the woman try to help?
Question No. 30 Which of the following is NOT true, according to the conversation?
选项
A、He needs to inquire about a new product.
B、He knows it is a 24-hour service.
C、He thinks he can get his data back.
D、He has a complaint to make.
答案
D
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3297056.html
相关试题推荐
[originaltext]下面你将听到的是一段介绍美国著名导演斯皮尔伯格的讲话。StevenSpielberg’sfirstfilmswe
[originaltext]下面你将听到的是一段有关海洋的讲话。海洋是全球生命支持系统的一个不可缺少的组成部分。海洋不仅是自然资源的宝库,同时也是我
[originaltext]下面你将听到的是一段有关矿产开发的讲话。中国经济高速发展,需要大量的矿产品及相关的能源与原材料加工制品。每年消耗的矿石量
[originaltext]下面你将听到的是一段有关企业管理的讲话。Itstandstoreasonthatforanorganiza
[originaltext]下面你将听到的是一段有关旅游的讲话。旅游是一项集观光、娱乐、健身为一体的愉快而美好的活动。旅游业随着时代进步而不断进步。
[originaltext]下面你将听到的是一段有关中美交流的讲话。中美两国建交以来,人民之间的交往不断扩大。两国已缔结了33对友好省州和123对姊
[originaltext]下面你将听到的是一段有关文化方面的讲话。Whatweneedisa"CultureofTolerance"
[originaltext]下面你将听到的是一段有关减轻债务的讲话。Iwanttodaytosetdebtreductioninth
[originaltext]下面你将听到的是一段有关金融改革的讲话。我国金融改革的不断深化将为外资银行与中资银行的合作带来新的机遇。银监会鼓励外资银
[originaltext]下面你将听到的是一段有关美国银行在亚洲拓展金融业务的讲话。Ifyouthoughtmultimediawass
随机试题
像针尖上的一滴水滴在大海里,我的日子滴在时间流里,没有声音,也没有痕迹。(slipaway)Thedaysofmylifehaveslipped
若需对土样进行定名及各种物理力学性质试验,则土样的扰动程度应控制为: A.不扰
蓝蓝的北方 蒯天 北方的天,蓝蓝的,象玻璃般清晰通透。年轻的你,带着黄浦江边
患者,男,48岁。两乳内发现疼痛性肿物1周。检查:肿物大小约3cm×3cm×1c
A.量多,粗大,圆而均匀,充满胞质,鲜橘红色B.量多,细小,分布均匀,布满胞质,
缺铁性贫血铁剂治疗有效,最早的变化指标是()。A.血红蛋白浓度增高 B.红细
下边四个图形中,只有一个是由上边的四个图形拼合(只能通过上、下、左、右平移)而成
最近三年来,捷达牌计算机的销量有了飞速的增长。而同一时期,该品牌用于电视广告的费
银行承兑汇票的承兑银行,应当按照票面金额向出票人收取()的手续费。A:千分之一
制定工程项目人力资源组织计划受到的制约通常不包括()。A.项目的组织结构 B
最新回复
(
0
)