首页
登录
职称英语
[originaltext]W: Mr. Smith, is the number of complaints increasing or decreasin
[originaltext]W: Mr. Smith, is the number of complaints increasing or decreasin
游客
2023-12-22
22
管理
问题
W: Mr. Smith, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25% of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90% of the complaints about travel agencies are justified. In other areas, investigation of about 50% of the complaints reveals some kind of business malpractice, but overall about 30% of the complaints are due to misunderstandings on the part of the consumer: the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About 2 to 3 weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Smith.
M: My pleasure.
27. Which of the following is the closest to the record number of consumer complaints?
28. Which has the most complaints of all?
29. In general, what’s the proportion of complaints that cannot be investigated?
30. How long do most complaints take to investigate?
选项
A、Clothing.
B、Electrical appliances.
C、Travel agencies.
D、Photographic equipment.
答案
B
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3296078.html
相关试题推荐
Whatisthemaintopicofthepassage?[originaltext]Today,Iaskyoutofocuso
[originaltext]Everyoneknowsaboutunemployment.ButmillionsofworkingAm
[originaltext]Everyoneknowsaboutunemployment.ButmillionsofworkingAm
[originaltext]Everyoneknowsaboutunemployment.ButmillionsofworkingAm
[originaltext]Everyoneknowsaboutunemployment.ButmillionsofworkingAm
[originaltext]GlacierNationalParkinMontanasharesboundarieswithCanad
[originaltext]GlacierNationalParkinMontanasharesboundarieswithCanad
[originaltext]Peopleappeartobeborntocompute.Thenumericalskillsof
[originaltext]Peopleappeartobeborntocompute.Thenumericalskillsof
[originaltext]Peopleappeartobeborntocompute.Thenumericalskillsof
随机试题
[originaltext] Torrentialrainandflashfloodscausedairportdelays,transi
Managementjargoncanalienatestaffandleavebosseslookinguntrustworthy
[originaltext]M:You’llbeinParisbythistimetomorrow,won’tyou?W:Yes,I
继发孔型房间隔缺损病理解剖分型,下列错误的是A.中央型 B.冠状动脉窦型 C
以上五种化合物经聚酰胺柱层析,以水-乙醇混合溶剂进行梯度洗脱A.3,5,7-三羟
受测者在接受自陈式量表测试时,经常会出现A.社会赞许效应 B.自我中心效应
关于国家机关公务员处分的做法或说法,下列哪一选项是正确的?A:张某受记过处分期间
常用于抗喘的M受体阻断剂是A.阿托品 B.后马托品 C.异丙托溴铵 D.丙
工资率的上升导致( )增加。A.非劳动收入 B.闲暇的机会成本 C.劳动力
蛔虫病是儿童期常见的寄生虫病,对所有学生进行集体驱蛔的适应证是A.学生蛔虫感染率
最新回复
(
0
)