首页
登录
职称英语
[originaltext]M: Good afternoon, Ms Webber. It’s nice to meet you again. Please
[originaltext]M: Good afternoon, Ms Webber. It’s nice to meet you again. Please
游客
2023-12-21
8
管理
问题
M: Good afternoon, Ms Webber. It’s nice to meet you again. Please take a seat. What can I do for you?
W: Well, Mr Carter. We met last week when we held our two-day conference at the hotel. And you’re the conference manager at the hotel, according to the name card you gave me?
M: Yes, that’s right. Ms Webber. I trust everything went well for you and your colleagues.
W: Well, the conference itself was fine, but I want to meet you now because some of the arrangements made by the hotel weren’t up to the standard we’d expected from your hotel.
M: I’m very sorry to hear that. Could you tell me what the problems were?
W: Yes, certainly. The first two complaints were to do with the rooms. Twenty of us stayed in the hotel, and two people reported that their rooms weren’t ready for our arrival and hadn’t been cleaned properly. The first person found the bed hadn’t been made up and there weren’t any clean towels, so he had to wait while the room was made ready for him. That wasn’t a major problem, but considering other things weren’t done properly either, I felt I ought to tell you that I thought your standards had slipped and that we won’t be recommending any of our colleagues or other companies we work with to come to your hotel in the future.
M: I’m very sorry to hear that, of course. But can you tell me what the other problems were so that we can improve the standard of service?
W: The second person complained that a full ashtray had been left in her room, even though she’ d been led to believe there was a non-smoking policy in the bedrooms, and the cups and saucers were dirty, and had just been left by the previous occupant of the room.
M: I can only apologise. The housekeeper should have checked that all the rooms had been cleaned properly and were ready before a guest was allowed to go into them.
W: The other thing, that was more major, as it affected us all, was the main dinner on the Thursday night.
M: What was the problem there?
W: It was a working evening, so we’d deliberately asked for the meal to be served at 7:30 so that we could continue with our discussions afterwards. We had drinks at 7 o’clock, then went to the restaurant at 7:30, expecting the meal to be served almost immediately. Everything was laid out for us, and it looked ready, but then we waited and waited—other colleagues kept asking the waiters what the problem was—in fact we never got an explanation, let alone an apology. As a result, we didn’t finish eating until 9:30, and we wasted a lot of time just waiting. The most annoying thing was that nobody seemed to be in charge—we should have been warned there was a problem.
M: I’m very sorry to hear all this. I should have been told about it by the kitchen manager, but this is the first time I’ve heard of the problem. I can only apologise on behalf of the hotel.
W: I don’t feel prepared to authorise payment of your bill, which has arrived very punctually. It’s a lot of money and we had expected a much better standard of service at your hotel.
M: Our staff are normally very reliable, and most of our customers enjoy their stay here, and in fact many of them return regularly. I’m afraid you’ve experienced some very bad luck, and I shall make a full investigation into what went wrong. Thank you very much for giving me so much feedback. I shall do my best to ensure it never happens again, to you or anyone else.
W: No, I certainly hope not.
M: As for the invoice you’ve been sent, please disregard it. I’ll have a new one made out, with a deduction of 10% because of the poor service you received here.
W: Well, that would make a difference, thank you, Mr Carter.
M: Thank you very much, Ms Webber, and I can only apologise on behalf of the hotel.
Question No. 1 Why did the woman want to meet Mr Carter, the conference manager?
Question No. 2 What did the woman complaint about first?
Question No. 3 Which of the following is NOT a problem in the woman’s complaint?
Question No. 4 What did the woman say about the main dinner on the Thursday night?
Question No. 5 What did Mr Carter offer to repair the problem?
选项
A、There wasn’t a non-smoking sign.
B、There weren’t any clean towels.
C、The bed hadn’t been made up.
D、A full ashtray had been left in the room.
答案
A
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3293916.html
相关试题推荐
WhowasJim,accordingtothepassage?[originaltext]Canadaweatheredthefin
Whichofthefollowingisthebesttitle?[br][originaltext]InthefirstRe
Whichofthefollowingisthebesttitle?[br][originaltext]InthefirstRe
Whichofthefollowingisthebesttitle?[br][originaltext]InthefirstRe
Whatisthesimilaritysharedbyawokandavest?[br][originaltext]Google
[originaltext]Withtheriseofrapid-firemessaging,thedigitalletterseem
[originaltext]"WouldYouKilltheFatMan?"isthetitleofarecentbookab
[originaltext]"Truth,efficiency,confidence."Underthisguidingtrinity,
[originaltext]WhenthemanmostlikelytobeAmerica’snextambassadortoRu
[originaltext]DemocratshaveoftenfearedbigmoneyinAmericanpolitics,pe
随机试题
奥斯本名义上是个医生,但他整天都呆在股票交易所里。Osborneisadoctorinnameonly,buthestaysinthes
[originaltext]M:Shirley,whatisthetopicofyourresearch?W:Formsofshopp
【B1】[br]【B9】[audioFiles]audio_eufm_j01_350(200910)[/audioFiles]Whatisphysic
对诊断急性胰腺炎有价值的血清酶检查是( )。A.谷草转氨酶 B.淀粉酶 C
根据变电一次设备标准缺陷库,集合式电力电容器本体漏油,漏油速度每滴时间8秒,油位
下列各项中属于社会消费品零售范围的是( )。A.售给企事业单位的原材料和燃料
某小区物业服务中心按上级指示对该小区近年来发生的管理服务纠纷案例进行了汇总整理
2022年5月26日,()重要国际邮件枢纽口岸业务正式开通。标志着该枢纽口
自我评估范围应包括各级行的操作风险相关机构,原则上覆盖所有业务品种属于()原则
一般来说,中年期的人格变得较为成熟,具体表现包括()。多选A.内省日趋明显
最新回复
(
0
)