首页
登录
职称英语
[originaltext]M: You know what, I have here an example of a complaint letter. T
[originaltext]M: You know what, I have here an example of a complaint letter. T
游客
2023-12-02
8
管理
问题
M: You know what, I have here an example of a complaint letter. This is on the Sarasota, Florida, public school system’s Web site, and it was written to this clothing company. And this is a letter about some shoes, and it begins " To Whom It May Concern: On September 20, I ordered by phone a pair of brown leather Peace Mules for $36. 99, which includes $4. 99 for shipping and handling. When they were delivered to my home, the package was wet and the leather shoes were ruined. I am returning the shoes. I realize the shipping and handling fee is non-refundable,(6)but I would like the original amount of $32 to be refunded. Thank you for your attention to this matter. Sincerely..." and she signs it here. So what do you think of that?
W: I think that’s a perfect letter of complaint.(7)She states what the problem is. She states what correction she would like the company to make. The tone is neutral: she doesn’t come across as angry or demanding.(8)And getting back to the classroom now, if we wanted to give our students experience learning how to write letters of complaint, we would show them several examples. We would then give them a situation in which there was something to complain about, and we would ask them to write a similar letter using one of the models that we’ve provided, like the one that you just read.(9)What is much harder, of course, is for people to get experience complaining verbally, in person. And so once we have demonstrated several scenarios in which complaining takes place, and we’ve analyzed the language and structures that go into complaining,(10)the final step—and perhaps the most important one—is to give students practice complaining in a sheltered environment: in other words, in the classroom. And I would do that by means of role playing.
M: Lida Baker teaches English and writes textbooks in Los Angeles, California. And that’s all for this week. Thank you for your valuable advice, Lida.
W: You are welcome.
This is the end of Part Two of the interview. Questions 6 to 10 are based on what you have just heard.
6. In the example of the complaint letter, how much does she what to be refunded?
7. What is considered unnecessary in a letter of complaint?
8. According to the interview, what would a teacher do if he wants to teach the students how to write letters of complaint?
9. Concerning complaint, which of the following types may be the most difficult to learn?
10. What is the most important part of teaching complaining?
选项
A、$20.
B、$36.99.
C、$4.99.
D、$32.
答案
D
解析
本题设题点在数字信息处。根据句(6)可知,女孩想退的款项是32美元,故答案为[D]。
转载请注明原文地址:https://tihaiku.com/zcyy/3237875.html
相关试题推荐
我国历代的劳动人民以及大政治家、大思想家等等都莫不如此。SuchexampleshavebeensetalotbyChineselaborin
[originaltext]Now,listentoPartTwooftheinterview.W:Right.Researchers
[originaltext]Now,listentoPartTwooftheinterview.W:Right.Researchers
[originaltext]Now,listentoPartTwooftheinterview.W:Right.Researchers
[originaltext]Interviewer(M)LizVaccariello(W)Now,listentoPartOneofthe
[originaltext]Interviewer(M)LizVaccariello(W)Now,listentoPartOneofthe
[originaltext]Interviewer(M)LizVaccariello(W)Now,listentoPartOneofthe
[originaltext]Now,listentoPartTwooftheinterview.M:OK,we’vegotalot
[originaltext]Interviewer(M)LisaDrayer(W)Now,listentoPartOneoftheinte
[originaltext]Interviewer(M)LisaDrayer(W)Now,listentoPartOneoftheinte
随机试题
EthicsinCompaniesI.TheimportanceofethicsA.【T1】______enablescompanies
Whenwilltheyholdthe50thanniversaryoftheiruniversity?On______.[br]
Thehumannoseisanunderratedtool.Humansareoftenthoughttobeinsensi
下列与痛风关系密切的膳食营养因素有( )。A.肥胖 B.摄入较多的蔬菜和水果
下面旋律调式中,商音的音名是( )。 A.D B.bB C.E D.C
对传染性单核细胞增多症有诊断意义的细胞是A.原始淋巴细胞B.幼稚淋巴细胞C.异型
企业可采用多种方法对现行薪酬制度进行诊断,具体包括( )。A.管理性诊断
()是从事全时工作的劳动者与用人单位签订的书面劳动合同,即以日计酬、在同一用人
在我国,期货交易者交纳的保证金可以是资金,也可以是价值稳定、流动性强的标准仓单或
甲因乙拒不归还到期借款而向法院申请支付令。法院审查后向乙发出支付令。下列哪些说法
最新回复
(
0
)