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What is among the reasons why the man wants to return the item? [br] [originalt
What is among the reasons why the man wants to return the item? [br] [originalt
游客
2023-11-21
38
管理
问题
What is among the reasons why the man wants to return the item? [br]
W: How can I help you?
M: I’d like to return this sweater for a refund. I bought it a week ago.
W: Well, what seems to be the problem?
M: Isn’t it obvious by just looking at it? The first time I washed and dried it, the thing shrank at least five sizes.
W: I see what you mean, but did you follow the washing instructions? I think it says here ... right here on the label to hand wash it and then to dry it on low heat.
M: How was I supposed to know that? The label is written in Chinese! And something else i The stitching is coming undone and the color faded from a nice dark blue to a seaweed green.
W: Listen, sir. What I can do is allow you to exchange the sweater for another one.
M: I don’t want to exchange it for anything! I just want my money back!
W: Well, I can give you credit on your next purchase, and since the item you purchased was on clearance, we can’t give you a refund. Anyway, you can only return items with a receipt within six days, and unfortunately, that was yesterday in your case.
M: But, your store was closed yesterday because of the national holiday. Listen, I give up. Your store policies are completely unreasonable, and how do you expect people to shop here?
W: You did... Ha, ha...
M: Take your sweater. You should open up a pet store and sell it as a dog sweater.
选项
A、The customer did follow the instructions for using the item.
B、The customer returns the item within required date.
C、The customer finally exchanges the item for a dog sweater.
D、The customer leaves the store without the item.
答案
D
解析
本题测试对主要信息的理解能力。在理解前文的基础上,根据最后一句“Take your sweater.You should open up a pet store and sell it as a dog sweater”可知,该男子在得不到所要求的退款后,气愤之中把商品扔还给了店员,可以推测他没带东西就离开了商店,因此正确答案为D。
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