首页
登录
职称英语
When a consumer finds that his purchase has a fault in it, what is the first thi
When a consumer finds that his purchase has a fault in it, what is the first thi
游客
2023-11-19
22
管理
问题
When a consumer finds that his purchase has a fault in it, what is the first thing he should do? [br]
When a consumer finds that an item she or he bought is faulty or in some other way does not meet the standard of the manufacturer’s claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumers may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In goneral, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they can not get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can, demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "this stereo does not work".
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’rights.
选项
A、A shop assistant.
B、A store manager.
C、The manufacturer.
D、A public organization.
答案
B
解析
A simple and common method used by many consumers is to complain directly to the store manager.
转载请注明原文地址:https://tihaiku.com/zcyy/3200307.html
相关试题推荐
Thecompanypurchasedseveralcomputersprogrammedto______thespecifictasks
Ascientistwhowantstopredictthewayinwhichconsumerswillspendthei
Ascientistwhowantstopredictthewayinwhichconsumerswillspendthei
Ascientistwhowantstopredictthewayinwhichconsumerswillspendthei
Ascientistwhowantstopredictthewayinwhichconsumerswillspendthei
Ascientistwhowantstopredictthewayinwhichconsumerswillspendthei
Ascientistwhowantstopredictthewayinwhichconsumerswillspendthei
Ascientistwhowantstopredictthewayinwhichconsumerswillspendthei
Ascientistwhowantstopredictthewayinwhichconsumerswillspendthei
Ascientistwhowantstopredictthewayinwhichconsumerswillspendthei
随机试题
Whatistheplacethewomancallsto?[br][originaltext]M:Hello,NationalEx
WemetMaryandherhusbandatapartytwomonthsago.______we’vehadnofurthe
ThroughWhitman’slines,wecansee______.[br]Thewarandthesufferingsthat
OneofthefattestcanardseverrearedinBrusselsisthenotionthatitspr
[originaltext]Beforeherfeeteventouchtheflooreachmorning,BerniceBa
Accidentsarecaused;theydon’tjusthappen.Thereasonmaybeeasytosee:
根据过程能力指数的大小可以对质量水平进行评价和判定()。A.Cp>1.67;
目前临床中细菌菌种鉴定应用较多的方法是A.化学发光法 B.金免疫技术 C.荧
术前需预防性使用抗生素的是A:肾移植术 B:甲状腺手术 C:疝修补术 D:
下列向不特定人作出的意思表示构成要约的有()。 A.悬赏B.广告 C.标价
最新回复
(
0
)