首页
登录
职称英语
Which of the following is the closest to the record number of consumer complaint
Which of the following is the closest to the record number of consumer complaint
游客
2023-11-08
47
管理
问题
Which of the following is the closest to the record number of consumer complaints? [br]
W: Mr. Ford, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them- 25 per cent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing- in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer; the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Ford.
M: My pleasure.
选项
A、two weeks
B、less than two weeks
C、two to three weeks
D、more than three weeks
答案
C
解析
本题测试对细节内容的理解能力。根据文中的明示信息可直接得出正确答案为C。
转载请注明原文地址:https://tihaiku.com/zcyy/3168503.html
相关试题推荐
Thereisnodoubt______alargenumberofpeoplehavebenefitedfromheartsurg
Whichofthefollowingpastparticiplesisusedaspredicative?A、Hiswoundbecam
Whichofthefollowingadjectiveisusedasanoun?A、Thejudgefoundthemaninn
Whichofthefollowingsentencesconsistsofsubjunctivemood?A、Hardlyhadhebe
Whenanumberofpeople______togetherinaconversationalknot,eachindividua
WhichofthefollowingsentencesisNOTanindicativemood(陈述语气)?A、Shenevertel
Focusedtrainingwillalsoplayaroleinenablingrecords______broken.A、beB、
WhichofthefollowingitalicizedpartsisNOTanattributiveclause?A、Tomorrow
Whichofthefollowingitalicizedpartsisapredicativeclause?A、Thetroubleis
AIDSissaid______thenumber-onekillerofbothmenandwomenoverthepastfe
随机试题
Formanyyears,wehavebeenledtobelievethataperson’sintellectualint
AcquaintMillionsofPeoplewithYour
HowSafeIsYourCellPhone?Ittakesalittleextrawor
ChokweSelassieisonamissiontohelpdriversavoidpotholes(路面坑洞).Theei
李先生,拟于明日行冠状动脉旁路移植术,现出现焦虑和恐惧,术前心理护理错误的是A.
绩效考评结果的分布误差主要包括( )。A.相似偏差 B.宽厚误差 C.苛严
以廷尉作为中央司法机关的朝代有( )。 A.秦朝 B.汉朝 C.曹魏
库存物料由于变质所造成的损失属于()。A.订货成本 B.沉没成本 C.仓储成
能够比较全面地反映包括非物质生产部门在内的整个国民经济各部门发展状况和相互关系的
最常用于诊断卵巢肿瘤的辅助手段为下列何项A、CT检查 B、B型超声 C、腹部
最新回复
(
0
)