首页
登录
职称英语
Which of the following is the closest to the record number of consumer complaint
Which of the following is the closest to the record number of consumer complaint
游客
2023-11-08
24
管理
问题
Which of the following is the closest to the record number of consumer complaints? [br]
W: Mr. Ford, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them- 25 per cent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing- in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer; the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Ford.
M: My pleasure.
选项
A、two weeks
B、less than two weeks
C、two to three weeks
D、more than three weeks
答案
C
解析
本题测试对细节内容的理解能力。根据文中的明示信息可直接得出正确答案为C。
转载请注明原文地址:https://tihaiku.com/zcyy/3168503.html
相关试题推荐
Thereisnodoubt______alargenumberofpeoplehavebenefitedfromheartsurg
Whichofthefollowingpastparticiplesisusedaspredicative?A、Hiswoundbecam
Whichofthefollowingadjectiveisusedasanoun?A、Thejudgefoundthemaninn
Whichofthefollowingsentencesconsistsofsubjunctivemood?A、Hardlyhadhebe
Whenanumberofpeople______togetherinaconversationalknot,eachindividua
WhichofthefollowingsentencesisNOTanindicativemood(陈述语气)?A、Shenevertel
Focusedtrainingwillalsoplayaroleinenablingrecords______broken.A、beB、
WhichofthefollowingitalicizedpartsisNOTanattributiveclause?A、Tomorrow
Whichofthefollowingitalicizedpartsisapredicativeclause?A、Thetroubleis
AIDSissaid______thenumber-onekillerofbothmenandwomenoverthepastfe
随机试题
Asgoodsandservicesimproved,peoplewerepersuadedtosendtheirmoneyon
[originaltext]Thankyouallforcomingtomytalkthisevening.It’snicet
教学过程从本质上说,是{}。
引起血小板的第一聚集时相的物质是A.外源性ADP B.外源性ATP C.内源
M超市推出7万元轿车的促销方式是()。A.广告促销 B.公关
《内经》所说“味过于辛”则( ) A.肝气以津,脾气乃绝 B.大骨气劳.短
A.肺热咳嗽 B.肠燥便秘 C.热病神昏 D.斑疹色暗 E.风寒头痛川芎
下列各项属于进行内部审核的主要内容的有()。A.质量方针和质量目标是否可行
按照酸碱质子理论,下列物质中既可作为酸,又可作为碱的是( )。
《安全生产许可证条例》规定,除中央管理的建筑施工企业外,建筑施工企业安全生产许可
最新回复
(
0
)