首页
登录
职称英语
Which of the following is the closest to the record number of consumer complaint
Which of the following is the closest to the record number of consumer complaint
游客
2023-11-08
41
管理
问题
Which of the following is the closest to the record number of consumer complaints?
W: Mr. Ford, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them- 25 per cent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing- in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer; the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Ford.
M: My pleasure.
选项
A、2,000.
B、4,000.
C、5,000.
D、7,000.
答案
D
解析
本题测试对有关数字的细节内容的理解能力。根据文中的信息可知对话者两年前收到的投诉量最多,达到了7300件,与选项中的7000最接近,因此正确答案为D。
转载请注明原文地址:https://tihaiku.com/zcyy/3168500.html
相关试题推荐
CurrentpollnumbersindicateObamahasachanceatwinningtheDemocraticp
CurrentpollnumbersindicateObamahasachanceatwinningtheDemocraticp
CurrentpollnumbersindicateObamahasachanceatwinningtheDemocraticp
Thepooroldconsumer!He’dhavetopayagreatdealmoreifadvertisingdid
Accordingtothenews,whichofthefollowingnominationshasTheLordoftheRi
Accordingtothenews,whichofthefollowingnominationshasTheLordoftheRi
WriteonANSWERSHEETTWOacompositionofabout200wordsonthefollowingt
WriteonANSWERSHEETTWOacompositionof200wordsonthefollowingtopic:
Whichofthefollowingsentenceshasanattributiveclause(定语从句)?A、Michaelhas
LargesumsofmoneyareneededforthedevelopmentofallthefollowingEXCEPT_
随机试题
[img]2014m3x/ct_eyyjsaz2012c_eyyjsaread_0131_20136[/img]Everyyearsince19
买进看涨期权实际上相当于确定了一个(),从而锁定了风险。A、最高的卖价B、最低的卖价C、最高的买价D、最低的买价C买进看涨期权实际上相当于确定了
认为环境、生态、物种,自身就是主体,人与自然环境的关系就是平等的主体际关系的伦理
前列腺增生的好发部位是在A.移行区 B.周围区 C.中央区 D.尿道周围
龋病也可称为牙体硬组织的() A.病毒感染性疾病 B.变态反应性
下列关于力偶的描述正确的是A.作用于物体上的两个力 B.大小相等 C.方向相
18世纪法国著名的自然主义教育家卢梭的教育代表作是( )。A.《爱弥儿》 B
患者胃痛隐隐,喜温喜按,空腹痛甚,得食痛减,神疲乏力,大便溏薄,舌淡苔白,脉虚弱
产妇产后异常的表现是A.产后第6天,为浆液性恶露 B.产后4天,双腋下出现肿、
《标准施工合同》通用条款规定的“基准日期”是指( )。A.投标截止日 B.开标
最新回复
(
0
)