首页
登录
职称英语
Which of the following is the closest to the record number of consumer complaint
Which of the following is the closest to the record number of consumer complaint
游客
2023-11-08
27
管理
问题
Which of the following is the closest to the record number of consumer complaints?
W: Mr. Ford, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them- 25 per cent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing- in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer; the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Ford.
M: My pleasure.
选项
A、2,000.
B、4,000.
C、5,000.
D、7,000.
答案
D
解析
本题测试对有关数字的细节内容的理解能力。根据文中的信息可知对话者两年前收到的投诉量最多,达到了7300件,与选项中的7000最接近,因此正确答案为D。
转载请注明原文地址:https://tihaiku.com/zcyy/3168500.html
相关试题推荐
CurrentpollnumbersindicateObamahasachanceatwinningtheDemocraticp
CurrentpollnumbersindicateObamahasachanceatwinningtheDemocraticp
CurrentpollnumbersindicateObamahasachanceatwinningtheDemocraticp
Thepooroldconsumer!He’dhavetopayagreatdealmoreifadvertisingdid
Accordingtothenews,whichofthefollowingnominationshasTheLordoftheRi
Accordingtothenews,whichofthefollowingnominationshasTheLordoftheRi
WriteonANSWERSHEETTWOacompositionofabout200wordsonthefollowingt
WriteonANSWERSHEETTWOacompositionof200wordsonthefollowingtopic:
Whichofthefollowingsentenceshasanattributiveclause(定语从句)?A、Michaelhas
LargesumsofmoneyareneededforthedevelopmentofallthefollowingEXCEPT_
随机试题
Apple’slaunchoftheiPadisagambleinmorewaysthanone.Tostartwith,
Inthepopularmind,theInternetistherealizationoftheglobalvillage,
Changesinthewaypeoplelivebringaboutchangesinthejobsthattheydo.
[originaltext]Kidsthesedaysallthetimeareobsessedwithallthosevideo
下列变量是定量变量的有()。A.气温 B.民族 C.上证指数 D.蔬菜价
28岁已婚妇女,停经48天,下腹剧痛2小时。检查腹部移动性浊音(+),妇科检查:
将滴眼剂的黏度适当增大可使药物在眼内停留时间延长,合适的黏度在A.1.0~2.0
2015年,我国规模以上电子信息产业企业个数6.08万家,其中电子信息制造企业1
下列选项中,没有体现教师爱岗敬业做法的是()。A.认真钻研教材.把握重点难点
关于酒剂与酊剂的叙述正确的是A.酊剂药物的浓度有要求 B.酒剂可加入矫味剂使口
最新回复
(
0
)