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According to the man, why do the elderly not like using the computerized banking
According to the man, why do the elderly not like using the computerized banking
游客
2023-11-04
51
管理
问题
According to the man, why do the elderly not like using the computerized banking services?
W: Hello, Michael. Would you come to my office for a minute? I Want to discuss something With you.
M: Sure. I’ll be there in a minute. But what’s the matter?
W:(4-1)Many of our elderly customers have never tried using our computerized banking services. Could you tell me the reason why?
M:(4-2)Hmm, it could be that they might find it strange to use those, computers, fit machines and they don’t like to ask for help.(6-1)Maybe we should offer .some programs to show them how easy and convenient it is to use such devices as ATM.
W: It’s a good idea.(6 -2)It will help those senior citizens know better about the batik computers, and understand how it will save them from waiting in line during regular banking hours.
M: Yes. And we could also arrange some of our staff to help those who might do their business with a computer while waiting in line. The customers would be happy to find that they could enjoy a more efficient service.
W:(5)Exactly. We could do that. How about distributing a booklet or something on the Seniors’ Day? A lovely booklet would enable them to learn how to handle the machines quickly.
M: Sounds good.(6-3)Actually the elderly need more assistance and instructions in such modern matters.
W: Let’s go forward with it right now.(6-4)I want our customers to know just how convenient the computers are, and how much we care about their concerns.
选项
A、Because they feel it strange to use computers and don’t want to ask for help.
B、Because they can not deal with all me modern things by themselves.
C、Because they don’t trust computers or machines at all.
D、Because they can not easily find someone to help them use computers.
答案
A
解析
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