首页
登录
职称英语
Why does the woman suggest that the man change his reservation date? [br] [orig
Why does the woman suggest that the man change his reservation date? [br] [orig
游客
2023-11-02
24
管理
问题
Why does the woman suggest that the man change his reservation date? [br]
W: Good afternoon, Pingpang Hotel. May I help you?
M: Yes, I’d like to make a reservation, please.
W: Certainly, sir. Which date would that be?
M: From the 27th until the 29th of June.
W: Could you hold on a moment, please? I’ll check our reservation record... Thank you for waiting, sir. I’m afraid our hotel is fully booked on June 27th. Is it possible for you to change your reservation date? How about from the 28th to the 30th of June?
M: No, that’s impossible. That date is my anniversary. I want to give my wife a surprise and celebrate it at the hotel.
W: Well, we might have cancellations. Could you call us again closer to the date?
M: Sure, but if you have any cancellations, could you let me know as soon as possible?
W: I’m very sorry, sir. But we are unable to do that. We would appreciate it very much if you could call us instead.
M: Well, are you kidding? If that’s the case...
W: We’re very sorry, sir. We hope you understand.
M: OK, I know what you mean. Thank you for nothing.
选项
A、The hotel receptionist is not serious.
B、The hotel’s advice is a great help to him.
C、The hotel’s charge is reasonable.
D、The hotel reservation service is very poor.
答案
D
解析
推断题。男士希望酒店能及时通知退房情况,可工作人员却生硬地用We are unable to…拒绝了。对此,男士很生气,通过Thank you for nothing可以看出他觉得酒店的服务态度差。故D项正确。不同国家的人在表达感情的方式上强烈程度不同。服务行业拒绝要求常常是说I am afraid we cannot…,而客户几乎无一例外以Thank you(very much)结束。另外,不要因为听到男士说are you kidding而误选A。
转载请注明原文地址:https://tihaiku.com/zcyy/3151269.html
相关试题推荐
Whatdoesthepencilcountingexperimentsuggest?[br][originaltext]People
Whatdoesthepencilcountingexperimentsuggest?[br][originaltext]People
Whydoesthewomansuggestthatthemanchangehisreservationdate?[br][orig
Whydoesthewomansuggestthatthemanchangehisreservationdate?[br][orig
WhatisNOTtheeffectproducedbyclimatechangetotheInuit?[originaltext]
SuggestopediaI.IntroductionA.Derivedfromsuggestio
SuggestopediaI.IntroductionA.Derivedfromsuggestio
SuggestopediaI.IntroductionA.Derivedfromsuggestio
SuggestopediaI.IntroductionA.Derivedfromsuggestio
SuggestopediaI.IntroductionA.Derivedfromsuggestio
随机试题
Itisprobablyboththatheisgoingtothemeetingontime____bythemorningtr
PASSAGEONEIncrease.文章最后一段提到人们在有能力买房子前,只好住得远一点,每天开车来回,但现在不能这么做了,原因是开车的花费也在不断上涨,这
CornwasnotknowninEuropeuntilColumbus______(发现玉米被种植)inCuba.founditbein
胃特有的运动是()。A.咀嚼 B.蠕动 C.容受性舒张 D.分节运动
Whichofthefollowingistrueofanall
红细胞直径曲线基线越宽,顶点越低表示A.红细胞平均直径大于正常 B.红细胞大小
某公司管理层已经对该公司使用的不同系统结构的潜在安全和控制风险表示了关注。这些关
据预测.2015年世界人口最多的城市依次为东京、孟买、新德里、墨西哥城。这四大城
蛋白质分子中相邻的两氨基酸残基间的化学键是A.二硫键 B.氢键 C.酯键
符号nDt表示A.旋光度B.折光率C.温度D.密度E.比移值
最新回复
(
0
)