首页
登录
职称英语
Apologize Effectively1. Demonstrate your regretAdmit you are【T1】______Don
Apologize Effectively1. Demonstrate your regretAdmit you are【T1】______Don
游客
2023-10-30
10
管理
问题
Apologize Effectively
1. Demonstrate your regret
Admit you are【T1】______
Don’t【T2】______your actions
Makes your apology less【T3】______
Accuse people of misunderstanding you
2.【T4】______
【T5】______ apologies are meaningful and show your attention
Avoid【T6】______: impossible to address the issue
3. Communication matters
Listen to others and stay【T7】______
If the other party is still upset,
take a【T8】______
redirect the conversation from【T9】______
4. Conclusion
Apologizing isn’t easy, make it【T10】______ [br] 【T5】
Apologize Effectively
An apology is an expression of remorse for something you’ve done wrong, and serves as a way to repair a relationship after that wrongdoing. Forgiveness occurs when the person who was hurt is motivated to repair the relationship with the person who inflicted the hurt. An effective apology will communicate three things: regret, responsibility, and communication. Apologizing for a mistake might seem difficult, but it will help you repair and improve your relationships with others.
First of all, you need to demonstrate your regret [1] Admit that you have realized that you were wrong and you are now regretful. [2]Remember always avoid justifying your actions. It’s natural to want to justify your actions when explaining them to another person. [3]However, presenting justifications will often obscure the meaning of an apology, because the other person may perceive the apology as insincere. Justifications may include claims that the person you hurt misunderstood you, such as "you took it the wrong way." They may also include denial of injury, such as "it wasn’t really that bad"
[4]Next accept responsibility. Be as specific as possible when you accept responsibility. [5]Specific apologies are more likely to be meaningful to the other person, because they show that you have paid attention to the situation that hurt him.
[6]Try to avoid overgeneralizing. Saying something like "I’m a terrible person" is not true, and it isn’t attentive to the specific behavior or situation that caused the hurt. Overgeneralizing makes addressing the issue seem impossible; you can’t fix being a "terrible person" as easily as you can fix "not paying attention to someone else’s needs." For example, continue the apology by stating what, specifically, caused the hurt. "I deeply regret hurting your feelings yesterday. I feel terrible about causing you pain. I should never have snapped at you for picking me up late."
Third, communication matters most. Listen to the other person. The other person may want to express their feelings to you. She may still be upset. She may have more questions for you. [7]Do your best to stay calm and open.
If the other person is still upset with you, she/he may react in an unfavorable way. If the person yells or insults you, these negative feelings may prevent forgiveness from occurring. [8]Either take a timeout or try to redirect the conversation to a more productive topic.
[8]To take a timeout express your empathy for the other person and offer them the choice. Try to avoid seeming like you’re blaming the other person. For example, "I clearly hurt you, and it seems like you’re upset right now. Would it be helpful to take a brief timeout? I want to understand where you are coming from, but I want you to feel comfortable."
[9]To redirect the conversation from negativity, try to learn specific behaviors that the other person wishes you had done instead of what you actually did. For example, if the other person says something like "You just never respect me!" you could respond by asking "What would help you feel that respect in the future?" or "What do you hope I would do differently next time?"
Apologizing is never easy, for both parties; thus, [10]try to make it as comfortable and effective as possible. Good luck!
选项
答案
Specific
解析
本题考查对关键词的捕捉。录音两次强调,道歉应该越具体(specific)越好;具体的道歉(specific apologies)更有意义,更能展现你对他人的关注。
转载请注明原文地址:https://tihaiku.com/zcyy/3142264.html
相关试题推荐
TheBBChasjustsuccessfullydemonstratedanewdigitalradio______system.A、tra
Hedemonstratedhis______formusicbytheeasewithwhichhepickedoutmelodies
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】______Don
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】______Don
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】______Don
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】______Don
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】______Don
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】______Don
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】【T1】__
ApologizeEffectively1.DemonstrateyourregretAdmityouare【T1】【T1】__
随机试题
ItisnotoftenrealizedthatwomenheldahighplaceinsouthernEuropeans
通常所说的“媒体”有两重含义,一是指()等存储信息的实体;二是指图像、声音等
某施工项目有两个工艺方案:方案1需投资3000万元,年生产成本600万元;方案2
患者男性,41岁,咳嗽、咳痰1周,加重2天。查体:双下肺呼吸音粗糙,可闻及散在干
西瓜霜的功效是A.泻热通便 B.润燥软坚 C.消导 D.下气通便 E.消
属于三次文献的是A:国内期刊 B:学术会议交流的论文 C:研究部门上报的科研
以下关于医疗保险的说法,正确的是()。A.保障的是被保险人因疾病或生育需要治
下列属于税法的最基本的构成要素的有()。A、税目 B、纳税义务人 C、征税对
A.3 B.e C.1 D.∞
从投资者角度,工程造价是建设工程预计投资或者实际投资的()费用。A.固定资
最新回复
(
0
)