[originaltext] W: Good afternoon, this is Thompson Customer Service. Maria is

W: Good afternoon, this is Thompson Customer Service. Maria is speaking. How can I help you?
   M: Hello. I’d like to complain about the fridge I bought from you weeks ago.
   W: I am sorry to hear that, but what is the problem?
   M: Well, it ran well until last night when it gave out loud noises and later it stopped working at all. In such hot weather, my food in the fridge will go bad quickly. It frustrates me.
   W: OK. Don’t worry. I’m sure we can sort something out. First, can you give me a few details? What is your name please?
   M: My name is Hillson Mike and I bought the fridge on June 5.
   W: Is your fridge under warranty?
   M: I guess so because I bought it only a few weeks ago. I don’t have the receipt at hand but I will check it later.
   W: Don’t worry about that. I will check our customer data later. Could you tell me the model of your product please?
   M: It is a Model M 8 fridge with three boxes in white color.
   W: I see. I will send a repairman to check it within a day or two.
   M: What? A day or two? You don’t understand. I run a catering business and I have stored dozens of hamburgers inside my fridge and they are melting.
   W: I am sorry to hear that. In that case, I suggest you claim money for damage. How much will you estimate?
   M: I guess it is around $300, because there are 80 hamburgers in it right now.
   W: OK. I do sympathize but the maximum damage I can offer is $200. I suggest you call my superior about your issue. His number is 6636794.
   M: OK. One more thing. There is a dent on the front door of the fridge when it was delivered. I didn’t notice it then because it was too small. Can you have that checked too when your repairman arrives.
   W: Sure. Could you give me your address? We have three agencies located in this town: one close to the post-office, one near the station, and another opposite the library.
   M: Since my house is out of the way to the station, so I guess the library is the closest to me.
   W: OK. I have taken a note of that. Is there anything else I can do for you?
   M: I’ll be expecting a total refund and compensation if this can’t be fixed.
   W: I’m sorry. But we are not authorized to give refunds. What we can offer is to send you a brand-new fridge of the same model. Can you accept that?
   M: I am OK with that I suppose.
   W: Well, let’s see what our engineer can do. Sorry again for the inconveniences we have brought you.
   Questions 1 to 5 are based on Conversation One
   1. What makes the man frustrated when he finds the fridge broken?
   2. What is the model of the man’s fridge?
   3. What should the man do to get full compensation for damage?
   4. Which agency of the company will send a repairman to fix the man’s fridge?
   5. What kind of compensation will the man get if his fridge can’t be fixed?