首页
登录
职称英语
[originaltext] W: Good afternoon, this is Thompson Customer Service. Maria is
[originaltext] W: Good afternoon, this is Thompson Customer Service. Maria is
游客
2023-10-25
13
管理
问题
W: Good afternoon, this is Thompson Customer Service. Maria is speaking. How can I help you?
M: Hello. I’d like to complain about the fridge I bought from you weeks ago.
W: I am sorry to hear that, but what is the problem?
M: Well, it ran well until last night when it gave out loud noises and later it stopped working at all. In such hot weather, my food in the fridge will go bad quickly. It frustrates me.
W: OK. Don’t worry. I’m sure we can sort something out. First, can you give me a few details? What is your name please?
M: My name is Hillson Mike and I bought the fridge on June 5.
W: Is your fridge under warranty?
M: I guess so because I bought it only a few weeks ago. I don’t have the receipt at hand but I will check it later.
W: Don’t worry about that. I will check our customer data later. Could you tell me the model of your product please?
M: It is a Model M 8 fridge with three boxes in white color.
W: I see. I will send a repairman to check it within a day or two.
M: What? A day or two? You don’t understand. I run a catering business and I have stored dozens of hamburgers inside my fridge and they are melting.
W: I am sorry to hear that. In that case, I suggest you claim money for damage. How much will you estimate?
M: I guess it is around $300, because there are 80 hamburgers in it right now.
W: OK. I do sympathize but the maximum damage I can offer is $200. I suggest you call my superior about your issue. His number is 6636794.
M: OK. One more thing. There is a dent on the front door of the fridge when it was delivered. I didn’t notice it then because it was too small. Can you have that checked too when your repairman arrives.
W: Sure. Could you give me your address? We have three agencies located in this town: one close to the post-office, one near the station, and another opposite the library.
M: Since my house is out of the way to the station, so I guess the library is the closest to me.
W: OK. I have taken a note of that. Is there anything else I can do for you?
M: I’ll be expecting a total refund and compensation if this can’t be fixed.
W: I’m sorry. But we are not authorized to give refunds. What we can offer is to send you a brand-new fridge of the same model. Can you accept that?
M: I am OK with that I suppose.
W: Well, let’s see what our engineer can do. Sorry again for the inconveniences we have brought you.
Questions 1 to 5 are based on Conversation One
1. What makes the man frustrated when he finds the fridge broken?
2. What is the model of the man’s fridge?
3. What should the man do to get full compensation for damage?
4. Which agency of the company will send a repairman to fix the man’s fridge?
5. What kind of compensation will the man get if his fridge can’t be fixed?
选项
A、Model N 8 with three boxes in white color.
B、Model N 8 with two boxes in blue color.
C、Model M 8 with three boxes in white color.
D、Model M 8 with two boxes in blue color.
答案
C
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3129050.html
相关试题推荐
[originaltext]M:Goodmorning,everyone,andwelcometoourregularlecture
[originaltext]M:Goodmorning,everyone,andwelcometoourregularlecture
[originaltext]M:Goodmorning,everyone,andwelcometoourregularlecture
[originaltext]M:Goodmorning,everyone,andwelcometoourregularlecture
[originaltext]M:Helloandwelcometotoday’sprogram.I’mDavid.W:And
[originaltext]M:Helloandwelcometotoday’sprogram.I’mDavid.W:And
[originaltext]M:Helloandwelcometotoday’sprogram.I’mDavid.W:And
[originaltext]W:GoodmorningGrahamandwelcometotheshow.M:Goodmorning,
[originaltext]M:Goodmorning,DrHealy.Welcometo"TheyearstoCome".W:Tha
[originaltext]M:Goodmorning,DrHealy.Welcometo"TheyearstoCome".W:Tha
随机试题
外墙装饰全瓷面砖吸水率不应大于( )。A.1% B.5% C.8% D.
1.事故经过 公司技术发展部9月28日发出节日期间检修工作通知,其中一项任务就
中医治则中的扶正法最主要运用于A.表证 B.亡阳证 C.里证 D.实证
把下面的六个图形分为两类,使每一类图形都有各自的共同特征或规律,分类正确的一项是
路见不平:拔刀相助A.蛇鼠一窝:猫鼠同眠 B.过街老鼠:人人喊打 C.兴高采
从所给的四个选项中,选择最合适的一个填入问号处,使之呈现一定的规律性: A.如
A.登记事项变更 B.许可事项变更 C.重新办理《药品经营许可证》 D.必
下列关于装配整体式剪力墙结构特点的说法,正确的是()。A.空间布置灵活,造
甲企业是一家大型软件企业,经常承揽一些复杂的大型软件项目。为保证各部门之间的协作
根据外商投资法律制度的规定,下列关于“外商投资企业”的规定中,不正确的是()。
最新回复
(
0
)