首页
登录
职称英语
When difficult people express themselves orally, they generally want at leas
When difficult people express themselves orally, they generally want at leas
游客
2023-10-19
22
管理
问题
When difficult people express themselves orally, they generally want at least two things: they’ ve been heard and they’ ve been understood. As a good communicator should be a good listener, five steps are advocated toward good listening.
The first step is cooperating. How does a difficult person know that you’ re listening and understanding? In fact, it’ s through the way you look and should while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’ s been said, it’s a signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’ re listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
The fourth step is to summarize what you’ ve heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you’ ve shown that you’ ve making an effort to understand completely. This increases the possibility of gaining cooperation from him.
Having listened carefully, you’ ve now arrived at the point of confirming with the person that he feels that his thoughts have been fully voiced. Ask if he feels understood.
When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.
[br]
选项
答案
Suggestions/Tips/Advice
解析
从表格右边的内容可知,其主要表达的都是如何倾听和理解别人的方法,故该处答案可以概括为Suggestions/Tips/Advice。
转载请注明原文地址:https://tihaiku.com/zcyy/3112070.html
相关试题推荐
passageThree[br]Whattechniquehasbeenshowntobenefitolderpeoplewithde
Everyyearthousandsofpeoplearearrestedandtakentocourtforshop-lift
PassageFour[br]Whatisitthattheoriginalcountrypeoplefeelreluctantabo
Iamoneofthemanycitypeoplewhoarealwayssayingthatgiventhechoice
Peopletravelinglongdistancesfrequentlyhavetodecidewhethertheywould
PassageTwo[br]Whatdopeoplemistakepassingatestofaskillfor?Mastering
PassageFour[br]WhatkindofpeopleisexpectedbyDavidTebbutttogotothe
Computerpeopletalkalotabouttheneedforotherpeopletobecome"comput
PassageOne[br]AccordingtoRose,whenwillpeoplenotfeardeath?Whentheyfu
PassageThree[br]WhatwouldtheJapanesepeoplethinkofscoopingfoodoverth
随机试题
PASSAGEFOUR[br]Whowillbenefitmostfromtheestate-taxrepealinpractice?A
中国是文明古国,礼仪之邦,很重礼节。凡来了客人,沏茶、敬茶的礼仪是必不可少的。当有客来访,可征求意见,选用最合来客口味的茶叶和最佳茶具待客。主人在陪伴客
Goodmorning,everyoneandwelcometotheEnglishforAcademicPurposesCent
2021年5月11日,第七次全国人口普查结果公布。关于第七次全国人口普查的内容及
下列有关住宅的最小使用面积的表述错误的是( )。A.单人卧室为6m2 B.双
统一就是把同类事物两种以上的表现形式归并为一种,或限定在一个范围内的标准化形式。
下列不属于麦芽发芽工艺的是A.炒黄 B.待芽长0.5cm,取出,晒干 C.置
请从所给的四个选项中,选出最恰当的一项填入问号处,使之呈现一定的规律。 A.如
百发百中:百步穿杨A.门可罗雀:班门弄斧 B.深思熟虑:优柔寡断 C.不求甚
下列情形中,纳税人对税务机关作出的具体行政行为有异议,在提起行政诉讼前必须首先申
最新回复
(
0
)