首页
登录
职称英语
When difficult people express themselves orally, they generally want at leas
When difficult people express themselves orally, they generally want at leas
游客
2023-10-19
50
管理
问题
When difficult people express themselves orally, they generally want at least two things: they’ ve been heard and they’ ve been understood. As a good communicator should be a good listener, five steps are advocated toward good listening.
The first step is cooperating. How does a difficult person know that you’ re listening and understanding? In fact, it’ s through the way you look and should while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’ s been said, it’s a signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’ re listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
The fourth step is to summarize what you’ ve heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you’ ve shown that you’ ve making an effort to understand completely. This increases the possibility of gaining cooperation from him.
Having listened carefully, you’ ve now arrived at the point of confirming with the person that he feels that his thoughts have been fully voiced. Ask if he feels understood.
When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.
[br]
选项
答案
Suggestions/Tips/Advice
解析
从表格右边的内容可知,其主要表达的都是如何倾听和理解别人的方法,故该处答案可以概括为Suggestions/Tips/Advice。
转载请注明原文地址:https://tihaiku.com/zcyy/3112070.html
相关试题推荐
passageThree[br]Whattechniquehasbeenshowntobenefitolderpeoplewithde
Everyyearthousandsofpeoplearearrestedandtakentocourtforshop-lift
PassageFour[br]Whatisitthattheoriginalcountrypeoplefeelreluctantabo
Iamoneofthemanycitypeoplewhoarealwayssayingthatgiventhechoice
Peopletravelinglongdistancesfrequentlyhavetodecidewhethertheywould
PassageTwo[br]Whatdopeoplemistakepassingatestofaskillfor?Mastering
PassageFour[br]WhatkindofpeopleisexpectedbyDavidTebbutttogotothe
Computerpeopletalkalotabouttheneedforotherpeopletobecome"comput
PassageOne[br]AccordingtoRose,whenwillpeoplenotfeardeath?Whentheyfu
PassageThree[br]WhatwouldtheJapanesepeoplethinkofscoopingfoodoverth
随机试题
What’sthemainideaofthenewsitem?[br][originaltext]N
Inrecentdecades,franchising(专卖店)hasgrownincreasinglypopularandwide
关于测量股骨标准切面的描述,不正确的是A.声束与股骨长径垂直 B.声束从股骨内
关于暑期浇筑大体积混凝土的说法,正确的有( )。 A、选用水化热低的水泥
甲公司属于增值税一般纳税人,2013年1月1日,甲公司应收账款的借方余额为300
急性白血病的骨髓象是A:多为原始细胞和幼稚细胞 B:多为中性核和中性分叶核细胞
根据下列资料回答问题。 该省2010年社会消费品零售总额是()。A.11
某企业进行技术改造项目决策,该项目有四个互斥方案,其投资额和年净收益额见下表。
A
下列各项中,属于经济法法律部门的有()。A.《公司法》 B.《反垄断法》
最新回复
(
0
)