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How long did the man wait before his call was answered? [br] [originaltext]W: I
How long did the man wait before his call was answered? [br] [originaltext]W: I
游客
2023-10-19
16
管理
问题
How long did the man wait before his call was answered? [br]
W: Interserve Customer Service, General Inquiries, Sherren speaking. How can I help you?
M: Ah. I’ve been trying to get through for twenty minutes and either the lines being engaged or I’ve got a recorded message asking me to push a choice of buttons.
W: What exactly is your inquiry?
M: I’ m going to abroad for a couple of months and I want to know if I can still use my usual email address while I’ m away.
W: I see. You should have chosen button 2. That’s Accounts and Billing.
M: Yes, Well. If I had known that was the department I needed, I would have pressed 2. However , it was far from clear which of the options is correct for me. So I hang on for general inquiries.
W: I’m sorry you’ve waited so long. Do you wish to make an official complaint?
M: No, that’s OK. But I think you are to make your menus of options a bit clearer.
W: I’ll make a note of that, Sir. One second, please.
选项
A、He wanted to know what the message means.
B、He didn’t know which button to choose.
C、He wanted to know if he can use his e-mail address while overseas.
答案
C
解析
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