首页
登录
职称英语
High-quality customer service is preached(宣扬)by many, but actually keeping c
High-quality customer service is preached(宣扬)by many, but actually keeping c
游客
2023-10-18
73
管理
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers. [br] 【C15】
选项
答案
with
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3108069.html
相关试题推荐
ActuallyIboughtmycarquiteawhilebeforeyouboughtyours,butyoursseems
Bettyisinnomoodtoaccompanymetothepark.Actuallyshe‘dratherwatchte
Thereseemstobealarge______betweenpeopleemployedinserviceindustriesand
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Customer:I’mgoingtoholdafarewellpartyforsomefriends.I’dliketobook
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Salesclerkstakeabreakwhencustomersarewaitingisthethingthat______.A、ge
Customer:I’mgoingtoholdafarewellpartyforsomefriends.I’dliketobook
Salesclerkstakeabreakwhencustomersarewaitingisthethingthat______.A、ge
随机试题
Advertiserstendtothinkbigandperhapsthisiswhythey’realwayscoming
PerhapsthemostheatedargumentacrosstheUnitedStatestodayisthedeath
[originaltext]W:Heythere,Christopher.Whatareyouupto?M:I’mjustporing
[originaltext]W:Hey,Mark,doyoumindifIaskyouacoupleofquestions?M:
Trytoimaginewhatitisliketolivewithoutelectricity.Itisboring,【C1
正常人血液中不存在的凝血因子是A.Ca B.TF C.FXⅢ D.FVⅢ
下列选项中,可以调整施工进度计划的方法有()。A.增加资源的投入 B.改变工
“例如有一例教学片段,教学内容是欣赏巴赫的《小步舞曲》并教授3/4拍的节奏特点,
施工工程竣工验收通过后,确定承包人的实际竣工日应为()A、承包人送交竣工验收报告
男性,16岁。低热、咳嗽、咽部不适2周,胸部X线片示两肺下部网状及按小叶分布的斑
最新回复
(
0
)