首页
登录
职称英语
High-quality customer service is preached(宣扬)by many, but actually keeping c
High-quality customer service is preached(宣扬)by many, but actually keeping c
游客
2023-10-18
35
管理
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers. [br] 【C4】
选项
答案
complaints
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3108058.html
相关试题推荐
Doyouownyourapartmentorareyoua________?A、tenantB、customerC、clientD、pr
Thetransmissionscreenshowsthepicturethatisactually________.A、intheair
ActuallyIboughtmycarquiteawhilebeforeyouboughtyours,butyoursseems
Bettyisinnomoodtoaccompanymetothepark.Actuallyshe‘dratherwatchte
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Customer:I’mgoingtoholdafarewellpartyforsomefriends.I’dliketobook
我们应该积极参加社区服务,这可以丰富我们的生活。(enrich)Weshouldtakeactivepartincommunityservice,
Customer:I’mgoingtoholdafarewellpartyforsomefriends.I’dliketobook
随机试题
[originaltext]M:I’vejustfoundthemostusefuldeviceatthenewoutdoorstor
Sometwentyyearsago,theperformanceofgirlsandboysinclasswascompare
[originaltext]Governments,privategroupsandindividualsspendbillionsofdol
美国证券交易委员会(SEC)第13a-14和15d-14条规则要求证券发行人的主
上市公司股东发行可交换公司债券的目的包括()。 Ⅰ.用于投资项目 Ⅱ.投资退
既能祛风湿,又能消骨鲠的药物是( )。A.威灵仙 B.防己 C.狗脊 D
着色性干皮病为人类遗传性皮肤病,该病引起皮肤受日照后的种种变化表现,该疾病的分子
丹参的醌类成分中,属于对菲醌类化合物的是A.丹参醌ⅡA B.隐丹参醌 C.丹
下列各项中,能够导致委托代理终止的有( )。A.代理期间届满 B.代理人死亡
下列各项中,可能有助于审计项目合伙人确定针对客户关系和审计业务的接受与保持得出的
最新回复
(
0
)