首页
登录
职称英语
High-quality customer service is preached(宣扬)by many, but actually keeping c
High-quality customer service is preached(宣扬)by many, but actually keeping c
游客
2023-10-18
45
管理
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers. [br] 【C4】
选项
答案
complaints
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3108058.html
相关试题推荐
Doyouownyourapartmentorareyoua________?A、tenantB、customerC、clientD、pr
Thetransmissionscreenshowsthepicturethatisactually________.A、intheair
ActuallyIboughtmycarquiteawhilebeforeyouboughtyours,butyoursseems
Bettyisinnomoodtoaccompanymetothepark.Actuallyshe‘dratherwatchte
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Customer:I’mgoingtoholdafarewellpartyforsomefriends.I’dliketobook
我们应该积极参加社区服务,这可以丰富我们的生活。(enrich)Weshouldtakeactivepartincommunityservice,
Customer:I’mgoingtoholdafarewellpartyforsomefriends.I’dliketobook
随机试题
Theselow-budgetanimatedfilmsarethemainsourceof________ofthisindepende
Asthepaceoflifecontinuestoincrease,wearefastlosingtheartofrel
Althoughsports________thehousehold,Joedrewthelinewhentheyinterferedwi
Wheredoestheconversationprobablytakeplace?[originaltext](M=man,W=wom
Oneofthemostfascinatingquestionsabouthumanbehavioriseachpersonis
根据《出境人境管理办法》规定,弄虚作假骗取签证的,并处5000元以上2万元以下罚
建设项目实施期的项目实施经济策划包括( )。A:合同文本 B:资金需求量计划
氯丙嗪阻断中脑-边缘系统和中脑-皮质系统中的D2受体可产生A.抗精神病作用B.镇
世界上最大的外汇交易中心是()外汇交易中心。A.伦敦 B.新加坡 C.
坐位乘车时,急刹车,右膝前方受到撞击,出现右髋剧痛,髋关节运动障碍,处于屈曲、内
最新回复
(
0
)