首页
登录
职称英语
High-quality customer service is preached(宣扬)by many, but actually keeping c
High-quality customer service is preached(宣扬)by many, but actually keeping c
游客
2023-10-18
32
管理
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers. [br] 【C4】
选项
答案
complaints
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3108058.html
相关试题推荐
Doyouownyourapartmentorareyoua________?A、tenantB、customerC、clientD、pr
Thetransmissionscreenshowsthepicturethatisactually________.A、intheair
ActuallyIboughtmycarquiteawhilebeforeyouboughtyours,butyoursseems
Bettyisinnomoodtoaccompanymetothepark.Actuallyshe‘dratherwatchte
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Customer:I’mgoingtoholdafarewellpartyforsomefriends.I’dliketobook
我们应该积极参加社区服务,这可以丰富我们的生活。(enrich)Weshouldtakeactivepartincommunityservice,
Customer:I’mgoingtoholdafarewellpartyforsomefriends.I’dliketobook
随机试题
FewWesternersknowmuchaboutPakistanbeyondmediaimpressionsofIslamic
[originaltext]M:Let’sgoandgetsomethingtoeat.W:Oh,I’mstarving.Hey,
下列哪组成语反映了同一种人际关系? A.琴瑟和鸣破镜重圆B.负荆请罪载舟
路肩工程可作为路面工程的一个分部工程进行检查评定。()
一位3岁患儿因急性菌痢住进医院,经治疗本已好转,即将出院。其父母觉得小儿虚弱,要
绕阴器的经脉是A:足厥阴经 B:手厥阴经 C:足少阴经 D:手太阴经 E
根据下列资料回答问题。 在列出的各省市的人身险保费收入中,上海市的人身
孙老师正在给小朋友讲“爱妈妈”的故事。乐乐坐不住,偷偷地扯了一下身边丽丽的头发,
以下( )方面不能确定商业银行具体披露的内容和要求。A.效益性 B.流动性
在施测韦氏儿童智力量表时,正确的操作顺序是()。单选A.先做操作后做言语测验
最新回复
(
0
)