首页
登录
职称英语
High-quality customer service is preached(宣扬)by many, but actually keeping c
High-quality customer service is preached(宣扬)by many, but actually keeping c
游客
2023-10-18
70
管理
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers. [br] 【C2】
选项
答案
to
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3108056.html
相关试题推荐
Doyouownyourapartmentorareyoua________?A、tenantB、customerC、clientD、pr
BusservicesbetweenTownCentreandNewtonHousingEstatewillbe________unti
Thetransmissionscreenshowsthepicturethatisactually________.A、intheair
Customer:I’mgoingtoholdafarewellpartyforsomefriends.I’dliketobook
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
我们应该积极参加社区服务,这可以丰富我们的生活。(enrich)Weshouldtakeactivepartincommunityservice,
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Salesclerkstakeabreakwhencustomersarewaitingisthethingthat______.A、ge
Salesclerkstakeabreakwhencustomersarewaitingisthethingthat______.A、ge
随机试题
A.officialB.focusedC.commonlyD.economical
赞科夫的发展性教学理论。
某企业年初从银行贷款800万元,年名义利率10%,按季度计算并支付利息,则每季度
23岁初产妇,妊娠38周,规律宫缩7小时。血压110/70mmHg,骨盆不小,预
关于上市公司收购中的支付方式,以下说法正确的有( )A.收购人以证券支付收购价
共用题干 HackingPeopletendtothinkofcom
患者男性,41岁。急诊入院,目前处于昏迷状态,患者呼吸首有痰鸣音并有轻度发绀现象
采购信息管理的目标旨在通过采购信息传输的有效组织管理和控制,为项目采购提供()
农产品需求交叉弹性是指()。A.农产品需求量变动对其价格变动的反应程度 B.农
(2019年真题)根据证券法律制度的规定,下列关于要约收购的表述中,正确的有(
最新回复
(
0
)