首页
登录
职称英语
High-quality customer service is preached(宣扬)by many, but actually keeping c
High-quality customer service is preached(宣扬)by many, but actually keeping c
游客
2023-10-18
29
管理
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers. [br] 【C2】
选项
答案
to
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3108056.html
相关试题推荐
Doyouownyourapartmentorareyoua________?A、tenantB、customerC、clientD、pr
BusservicesbetweenTownCentreandNewtonHousingEstatewillbe________unti
Thetransmissionscreenshowsthepicturethatisactually________.A、intheair
Customer:I’mgoingtoholdafarewellpartyforsomefriends.I’dliketobook
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
我们应该积极参加社区服务,这可以丰富我们的生活。(enrich)Weshouldtakeactivepartincommunityservice,
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Salesclerkstakeabreakwhencustomersarewaitingisthethingthat______.A、ge
Salesclerkstakeabreakwhencustomersarewaitingisthethingthat______.A、ge
随机试题
Theroleofteachersineducationextendspastresponsibilityofpassingal
Oneofthequestionscomingintofocusaswefacegrowingscarcityofresour
Eachyearsome4trillione-mailsaresentworldwidefromabout600million
下列属于商业银行资产负债管理的构成内容的有()。A.资本管理 B.资产负
人工全膝关节置换术后的康复重点是A.关节功能的训练 B.关节活动度的训练 C
“在‘创作’模块的教学中,陈老师先让学生欣赏《春江花月夜》,接着引导学生分析和归
滑胎的治疗原则A.治病与安胎并举 B.保胎治疗 C.下胎益母 D.
邓先生将自己使用不满5年的非营业性普通住宅转让给胡先生,房屋原值为80万。转让价
下列不属于增加商业银行二级资本方法的是( )。A.发行可转换债券 B.提高超额
金属烤瓷冠就位后色泽、形态与各牙协调,颈长达设计要求,颈部探针可探入,邻接处牙线
最新回复
(
0
)