2. 职称英语
  3. [originaltext]M Hi, Annie. I want to thank you for teaching me how to make a ho

[originaltext]M Hi, Annie. I want to thank you for teaching me how to make a ho

游客2023-10-17  48
问题  
M Hi, Annie. I want to thank you for teaching me how to make a homepage. Without your help, I could have failed in the computer course again.
W Oh, it was my pleasure. So, you passed the course?
M Yes, I got an A!
W Ah, good for you! Congratulations!
Question What did Annie do for the man?
W Mr. Johnson, I believe I know what the problem is. It seems one of our staff confused your order with another client’ s canceled order. We deeply regret this error and I will have your items shipped out to you today by express mail at no added charge to you. You should receive your software within 24 hours.
M Well, thank you. I appreciate your prompt service.
W Also in accordance with our compensation policy, we will only charge you for half of the original order. I hope these measures are satisfactory.
Question What may take place after this conversation?
选项 A、Mr. Johnson will receive his order in 24 hours.
B、Mr. Johnson’ s order will be canceled as he requested.
C、A staff member will be fined for delivering a wrong order.
D、The woman will make a formal apology to the customer.
答案 A
解析 女士向男士解释了由于一些工作失误导致订单被取消。她方决定以特快专递即日发货作为补救措施，并且承担运输费用。因此，对方将在24小时之内收到货物。故选A。
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