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  3. 　　In addition, a program modelled on an earlier project called "Take Charge" was

　　In addition, a program modelled on an earlier project called "Take Charge" was

游客2023-10-16  27
问题 　　In addition, a program modelled on an earlier project called "Take Charge" was implemented.Essentially, Take Charge provides an effective feedback loop from both customers and employees.Customer comments, both positive and negative, are recorded by staff.These are collated regularly to identify opportunities for improvement.Just as importantly, employees are requested to note down their own suggestions for improvement.（AHI has set an expectation that employees will submit at least three suggestions for everyone they receive from a customer.）Employee feedback is reviewed daily and suggestions are implemented within 48 hours, if possible, or a valid reason is given lor non-implementation.If suggestions require analysis or data collection, the Take Charge team has 30 days in which to address the issue and come up with recommendations.Although quantitative evidence of AHI’s initiatives at SAH are limited at present, anecdotal evidence clearly suggests that these practices are working.Indeed AHI is progressively rolling out these initiatives in other hotels in Australia, whilst numerous overseas visitors have come to see how the program works.
　　Also, an older program known as "Take Charge" was introduced at SAH.In this program, ________is sought from customers and staff.If possible, their suggestions are implemented within 48 hours.
选项
答案 implemented
解析 由suggestions和within 48 hours 可定位至该段倒数第四句Employee feedback is reviewed daily and suggestions are implemented within 48 hours, if possible...,也就是说“员工的反馈每天都会被浏览，建议在48小时内实行”,故本空填implemented。
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