2. 职称英语
  3. This part is to test your ability to do practical writing．You are required to wr

This part is to test your ability to do practical writing．You are required to wr

游客2023-10-06  36
问题 This part is to test your ability to do practical writing．You are required to write a letter of complaint based on the following information given in Chinese．
你(John)刚买的手机出现了故障，因此写信到这家公司投诉，并要求换一部新手机。
    1．列举不满事实、理由以及造成的后果；
    2．明确提出解决的方法；
    3．写信的时间是2009年8月8日。
选项
答案                                                                        August 8th，2009
Dear sirs，
    I know that your company has a good reputation for quality products and fairness toward customers．Therefore，I’m writing to ask for a replacement for a cellphone．
    I bought the cellphone about three months ago at your franchised shop．Just a month after I bought it，the cellphone began to break down often while searching on the internet．I have it repaired for two times,but the problem still exists,and it brings me a lot of trouble．So I’m beginning to seriously question the quality of my cellphone．
    I am requesting that you replace this cellphone with a new one．
    I hope that you will live up to your reputation of the good customer service that has made your business successful．
                                                                            Faithfully，
                                                                                 John
解析 解题步骤：
    第一步：审题
    1．题型：提纲作文：
    2．文体：应用文。
    第二步：框架分析
    1．书信格式：
    2．点出每个要点。
    第三步：列出写作思路
    1．提出问题：
    2．要求尽快答复：
    3．总结。
    第四步：列出关键词和词组
    a good reputation for，ask for a replacement for，franchised shop，break down，search on the internet，bring me a lot of trouble，live up to your reputation，etc．
    第五步：落笔成文
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