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December 10th, 2010Dear Sirs, I know that your company has a reputation
December 10th, 2010Dear Sirs, I know that your company has a reputation
游客
2023-09-30
15
管理
问题
December 10th, 2010
Dear Sirs,
I know that your company has a reputation (声誉) for quality products and fairness toward its customers.Therefore, I’m writing to ask for a replacement for a lawn mower (割草机).
I bought the mower about half a year ago at the Watchung Discount Center, Watchung, Nebraska.I’m enclosing a copy of a receipt for the mower.
A month after I bought the lawn mower, the engine failed, and it was repaired under warranty (保修期).So far, I have had the engine repaired four times.
Now the engine has broken down again.
I have already spent more than $ 300 on repairs, and I am beginning to seriously question the quality of your mowers.
I am requesting that you replace this mower with a new one.
I hope that you will live up to your reputation of the good customer service that has made your business successful.
Faithfully,
Rod Green
A Letter of Complaint
Purpose of the letter:requesting a 【R1】_______ for a lawn mower
Time of purchase:about 【R2】_______ ago
Trouble with the machine: 【R3】_______
Times of repairs so far: 【R4】_______
Money spent on repairs:more than【R5】_______ [br] 【R3】
选项
答案
the engine failed
解析
由第三段第一句A month after I bought the lawn mower, the engine failed 可知,机器的毛病是the engine failed。
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