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  3. What should you do when a guest make a complaint? First, take your time and list

What should you do when a guest make a complaint? First, take your time and list

游客2023-09-29  73
问题 What should you do when a guest make a complaint? First, take your time and listen with 【B1】________After the guest expresses his complaint, you can 【B2】________to show you are listening to him and reply in a way like "I understand your problem." or "Thanks a lot for bringing up the matter to us." This will give the guest the 【B3】________that you are supporting him. If you are the person to solve the problem, then 【B4】________to solve it. If you cannot handle it, then 【B5】________ the right person who can solve it. [br] 【B4】
What should you do when a guest make a complaint? First, take your time and listen with full attention. After the guest expresses his complaint, you can repeat it to show you are listening to him and reply in a way like "I understand your problem." or "Thanks a lot for bringing up the matter to us." This will give the guest the impression that you are supporting him. If you are the person to solve the problem, then take proper action to solve it. If you cannot handle it, then inform the right person who can solve it.
选项
答案 take proper action
解析 分析句子结构可知，空格前面为副词then，再往前是If引导的条件状语从句，后面是不定式短语，表示目的，句子缺少主句的主语和谓语，因此空格处应该填入一个主谓(宾)结构，或者填入一个动宾结构，构成祈使句。结合录音填入take proper action。
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