首页
登录
职称英语
The American idea of customer service is to make each customer the center of
The American idea of customer service is to make each customer the center of
游客
2023-09-23
69
管理
问题
The American idea of customer service is to make each customer the center of attention. People going shopping in America can expect to be treated with respect from the very beginning. When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the signs that label each department make shopping a breeze (容易的事情). Customers usually don’t have to ask how much items cost, since prices are clearly marked.
When customers are ready to check out, they find out nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will mover faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm "thank you" from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.
In America, customer service continues long after the sale. Many products come with a money- back guarantee. If there is any problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.
选项
A、be fast and convenient
B、make customer the center of attention
C、be the first in the world
D、make the customer feel at home
答案
B
解析
主旨题。第一段第一句指出了“在美国顾客服务的宗旨就是使每一个顾客成为关注的焦点”。故选B。
转载请注明原文地址:https://tihaiku.com/zcyy/3040323.html
相关试题推荐
ThemoralitythatAmericanshonormostis______.[br]Whichofthefollowingmi
ThemoralitythatAmericanshonormostis______.[br]Whichofthefollowingha
ThemoralitythatAmericanshonormostis______.[br]Whatconclusionmayyouc
[originaltext]Americanseatbreakfastandlunchquicklyunlessitisasocia
[originaltext]Wheredoesthecustomerwantthecarpettobeshipped?[/originalt
ThefirstpostalserviceinNorthAmericabeganinNewEnglandinthe17thce
ThefirstpostalserviceinNorthAmericabeganinNewEnglandinthe17thce
ThefirstpostalserviceinNorthAmericabeganinNewEnglandinthe17thce
AnewstudyfromtheNewInternet&AmericanLifeProjecthasfoundthat73
AnewstudyfromtheNewInternet&AmericanLifeProjecthasfoundthat73
随机试题
WhentheErieCanalwasbuiltinthe1820s,itwastheengineeringmarvelofits
PassageTwo[br]Whatdoestheword"That"inPara.3referto?Thenewbusiness
Hereamidthesteelandconcretecanyons,greengrassgrows.Ahawthorntree
Researchershaveestablishedthatwhenpeoplearementally【C1】______biochemi
Iwishtogohomewithyou,_______?A、mayIB、shallIC、wouldID、canIA考查反义疑问句
A.右上腹部穿透伤或严重挤压伤史,血清淀粉酶增高,肠鸣音减弱或消失 B.左上腹
关于依法解除合同的说法,正确的是()。A:发生不可抗力的一方当事人可以解除合同,
教师职业道德修养的内容包括两个方面的内容:一是();二是(
(2019年真题)华法林是临床常用的口服抗凝药物。关于华法林合理使用的说法中正确
坚持绿水青山就是金山银山,必须坚持和贯彻绿色发展理念,平衡和处理好发展与保护的关
最新回复
(
0
)