首页
登录
职称英语
The company’s ability to effectively deal with customer complaints is very impor
The company’s ability to effectively deal with customer complaints is very impor
游客
2023-09-20
69
管理
问题
The company’s ability to effectively deal with customer complaints is very important, which can help to increase business and provide a friendlier working environment. In order to do so, first, you should inquire about the customer’s concern with a smile and use a friendly tone of voice when speaking. Second, listen thoroughly to the customer’s complaint and avoid interrupting him while he is speaking. Third, propose a solution to resolve the issue and apologize for the’situation. Last, contact the store manager if the customer’s needs cannot be accommodated.
选项
答案
一个公司妥善处理顾客投诉的能力是极其重要的,这可以帮助该公司增加业务量并提供一个更加和谐的工作环境。为了能够做到这些,首先,在询问顾客需求时要面带微笑,话语亲切。其次,认真倾听客户的投诉,在其未说完时切勿打断。第三,提出解决问题的办法,并向其道歉。最后,如果还不能让客户满意,向店级经理汇报情况。
解析
这是一段说明性文字,主要说明企业妥善处理客户投诉的能力的重要性以及如何应对客户的投诉。翻译这篇短文时需要注意以下单词和短语:effectively在此可引申译为“妥善”,listen thoroughly to可译为“认真倾听,耐心倾听”,avoid interrupting可译为“避免打断”,resolve the issue可译为“解决问题”,accommodate可译为“迎合,迁就”。
转载请注明原文地址:https://tihaiku.com/zcyy/3031566.html
相关试题推荐
Themanagerofthecompanyinsistedthatallthestaffmembers______thenewsafe
______hewasanoldcustomer,thebossallowed5%discountoffthepricesofthe
Thispartistotestyourabilitytodopracticalwriting.Youarerequiredtow
Thispartistotestyourabilitytodopracticalwriting.Youarerequiredtow
WelcometovisitourcompanyandIamverygladtohavetheopportunitytoi
WelcometovisitourcompanyandIamverygladtohavetheopportunitytoi
WelcometovisitourcompanyandIamverygladtohavetheopportunitytoi
Thispartistotestyourabilitytodopracticalwriting.Youarerequiredtow
JobAdvertisementOurcompanyisTianheAutomobi
JobAdvertisementOurcompanyisTianheAutomobi
随机试题
______,norisheinterestedinmesubject.A、HeneitherworkhardB、Neitherhard
Astheplanecircledovertheairport,everyonesensedthatsomethingwaswrong.
患者43岁,左上牙急性牙痛,诊断为急性牙髓炎面开髓孔洞形应是 A.三角形 B
下面是某位同学对一道习题的解答。 题目:经检测汽车A的制动性能为:以标准速度2
2009年,某省全年粮食作物播种面积253.85万公顷,比上年增长1.5%
A.主任委员 B.副主任委员 C.秘书 D.委员 E.主管药学部门负责人
一件精密仪器从北京运往阿姆斯特丹,毛重38.6千克,体积为101厘米×58厘米×
吸湿性强的药物能使胶囊壁A.溶化 B.软化 C.变脆 D.气化 E.结晶
男,58岁,慢性咳嗽4年,痰中带血,乏力、体重减轻2个月,30年吸烟史。X线胸片
在做费用偏差分析时,其结果更能显示规律性,对费用控制工作在较大范围内具有指导作用
最新回复
(
0
)