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1. Planning and making calls2. Opening a callA—Identifying yourself C—Explaini
1. Planning and making calls2. Opening a callA—Identifying yourself C—Explaini
游客
2023-09-19
27
管理
问题
1. Planning and making calls
2. Opening a call
A—Identifying yourself C—Explaining the purpose of the call
B—Identifying the caller D—Asking about the purpose of the call
3. Closing a call
E—Confirmation(确认)G—Saying goodbye
F—Closing words H—Thanking
4. Taking and leaving messages
I—Excuses L—Repeating
J—Messages M—Reassuring(消除疑虑)
K—Taking notes
5. Telephoning practice activities
N—Describing people and places P—Making complaints(抱怨)
O—Making appointments Q—Making inquiries
Example：(Q)查询(l)打电话前的准备 [br] ( )弄清对方身份( )结束通话
选项
答案
B，3
解析
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