2. 职称英语
  3. A —Business hours J —Customer expectationsB —Customer exp

A —Business hours J —Customer expectationsB —Customer exp

游客2023-09-18  26
问题 A —Business hours                      J  —Customer expectations
B —Customer experience                 K —Customer feedback
C —Customer satisfaction survey        L —Brand experience
D —Customer retention                  M—Service promise
E —Frequently asked questions (FAQ)    N —Business rules
F —Service level agreement (SLA)       O —Call center
G —User error                          P —Customer loyalty
H —Big data                            Q —Quality assurance
I —First response time
Examples: (I) 首次响应时间             (B) 客户体验 [br] (          )质量保证     (          )服务承诺
选项
答案 Q，M
解析
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