[originaltext]W: Hello, sir. What can I do for you?M: Hi, I have this cassette

W: Hello, sir. What can I do for you?
M: Hi, I have this cassette player here. I bought it about six months ago. And it just ruined four of my favorite jazz cassettes, not including other kinds.
W: Oh dear, I’m sorry.
M: So I wanted you to fix it. I’m sure it will be no problem, right?
W: Your sales slip, please7
M: Yeah, here it is.
W: I’m sorry, sir. Your warranty’s expired.
M: Well, it ran out ten days ago, but I’m sure that you’ll ... you’ll ... fix the machine for free, because the machine was obviously defective when I bought it. I ...
W: I’m sorry, sir. Your warranty has run out. There’s nothing I can do.
M: No. No, look. No. I didn’t drop it off a building or anything. I mean, what difference can ten days make? I mean you ... you can...
W: Sir, I’m sorry, we have the six- month rule for a reason. We can’t . ..
M: Well, but you can bend the rule a little bit.
W: Make an exception for you. Then we’ll have to make an exception for everybody.  You could say it’s only a month, it’s only two months.
M: I just lost twenty dollars worth of tapes.
W: Sir, I’m sorry, it’s too late.
M: Paying for this is adding insult to injury. I mean, surely you’re going to make good on this cassette player. It’s ... it’s ... it’s a good cassette player., but it’s just defective. I mean, I can’t pay for this.
W: Well, sir, I’m sorry, you should have brought it in earlier.
M: But surely you won’t hold me to ten days on this.
W: Sir, the rules are the rules. I’m sorry, but there’s nothing I can do.