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[originaltext] The manager of a large office building had received many comp
[originaltext] The manager of a large office building had received many comp
游客
2023-09-12
26
管理
问题
The manager of a large office building had received many complaints about the lift service in the building. He engaged a group of engineers to study the situation and make recommendations for improvement. The engineers suggested two alternative solutions: 1) adding more lifts of the same type; 2) replacing the existing lifts by faster ones.
The manager decided that both alternative solutions were too expensive. So the firm’s psychologist offered to study the problem. He noticed that many people arrived at their offices feeling angry and impatient. The reason they gave was the length of time they had to wait for the lift. However, the psychologist was impressed by the fact that they had only had to wait a relatively short time. It occurred to him that the main reason for their annoyance was the fact that they had to stand by the lifts inactive. He suggested a simple, inexpensive solution to the manager. That is, to place a large mirror next to the lifts.
选项
A、Because they had to wait for a long time by the lift.
B、Because they were bored for nothing to do but standing by the lift.
C、Because the lift was slow.
D、Because there were not enough lifts in the building.
答案
B
解析
细节辨析题 人们认为他们是由于等电梯的时间过长而变得烦躁不安。而心理学家认为人们在等电梯时的情绪不好是由于他们无事可干,只是被动地等待。
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